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•difference between service and delight

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Vern Kovacek

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2y ago
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Wiki User

14y ago

Customer Service can be a department, but can also refer to your experience dealing with customers.

Customer expectations is what your customers expect from you and how you deliver on those items.

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14y ago

What are the new things that can wow customers

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Wiki User

9y ago

There is a difference between customer service and customer support. Service assists the customer with obtaining a good. Support helps the customer with using the good.

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Related questions

What is the difference between customer delight and customer service?

•difference between service and delight


What is the difference between customer service standard's policies and procedures?

Difference between Customer Service Standards and Policies and Procedures


What is the difference between good and excellent customer service?

Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"


What is the difference between customer service and cashier?

Nothing; they are synonyms.


What is the difference between customer service and sales?

the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.


What is the difference between customer service and call center agent?

nothing..


How do you write an essay about good customer service?

An essay on good customer service will revolve around the concept of delivering high-quality customer service, obtaining customer satisfaction, building customer loyalty, and maintaining that loyalty. Customer service essays should address methods to create customer satisfaction, techniques to assist customers, cultural sensitivity, and problem resolution.


What is the difference between sales and service?

the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.


What is the difference between desired service and adequate service?

Desired service is what the customer expects that they should receive. Adequate Service is just the minimum service that the customer expects to receive. Superior service goes over and beyond Desired or Adequate Service.


What is the difference between customer service and customer care?

The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.


What is customer gap?

The Gap between Consumer Expectation and Management Perception. The knowledge gap is the difference between the customer's expectations of the service provided and the company's provision of the service.


Difference between customer care and customer service?

Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.