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What is the difference between supportive and defensive communication?
Wiki User
∙ 11y ago
Inquiry Orientation: Messages invite other(s) to work together to understand issues or solve problems. Cooperative.
Spontaneity:Speaker's talk is unplanned and free of hidden motives. Considers what others contribute.
Empathy: Messages convey interest and understanding, responsive to others' feelings and thoughts.
Equality: Messages signal worth in others and their contributions. Ask for others' viewpoints, ideas.
Provisional: Messages are points of view, and open to other views. Provisional attitude invites alternative views.
DefensiveEvaluative: Messages carry judgments of right and wrong, good or bad, and nonverbal cues of evaluation.Control: Attempts to impose one's on others, sometimes with coercion or manipulation. May use position to get others to agree.
Strategy: Messages suggest the speaker is trying to direct others, is not open to different ideas.
Neutrality: Messages demonstrate lack of interest, indifference. Good for Poker, terrible for communication.
Superiority: Messages suggest speaker is superior, others inadequate with little of value to offer.
Certainty: Messages suggest absolute, black and white truth. No room for differing ideas or viewpoints.
Wiki User
∙ 11y ago
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