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The most pressured customer I handle before is giving an alternative item when the item wants to be ordered is sold out.
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∙ 9y ago
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Describe a time when you handled an internal or external customer's complaint effectively What did you do?
Try and do everything possible to make the customer happy
How would you handled a situation or scenario in customer service?
Explain the benefits and make him understands
What is a customer service charter?
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
How do you calculate customer service level?
Service Level is defined as the number of contacts handled within a defined acceptable period of time as a percentage of total contacts offered. If your SLA target is 80% in 20 seconds: SLA = (Contacts handled <20 seconds)/(Contacts Handled)
What are the most common questions in an interview?
# Are you a people-person? # Do you have good communication skills? # How do you manage situations of stress? # Can you handle pressure at work? # Describe a challenging experience you had with a customer service representative and how you handled the situation. If you were that rep, what would you have done differently.
Describe a time when you handled an internal or external customer's complaint effectively What did you do?
Try and do everything possible to make the customer happy
Tell me about a time that you had an upset customer or guest in casino and how you handled it?
i wooped his ass
How would you handled a situation or scenario in customer service?
Explain the benefits and make him understands
Working under pressure in customer service?
AS
Provide us with an example of how you have handled an emergency or high-pressure situation?
by organizing the priorities
What is a customer service charter?
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
How do you calculate customer service level?
Service Level is defined as the number of contacts handled within a defined acceptable period of time as a percentage of total contacts offered. If your SLA target is 80% in 20 seconds: SLA = (Contacts handled <20 seconds)/(Contacts Handled)
What are the organisational of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
What are the implications of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
What are the organisational implications of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
