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Generally, one should have the codes scanned to make sure all the sensors are working correctly. Out of spec sensors can cause damage to the transmission. Make sure the alternator / battery voltage is correct too as I've had hard shifts when my alternator died. Failing that, you'll need to have a transmission shop check it out, working on external checks first before tearing it down.

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Q: What might cause your 1996 mercury villager transmission to hard shift?
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