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What problem does a company faces if there is a problem in their corporate customer information system?
Wiki User
∙ 14y ago
1- in any context of organizations, the commitment and loyalty to organization are very important. This is because the degree of taking the responsibility of each staff depends on the commitment to organization. In case of Toyota, the executives were irresponsible to positive and quick reaction by realizing and saying that information system department was unresponsive.
2- the executives have little clue about money flows, which mean that they were unable to control the leakage of the out flow of money. The situation pointed out Bob Daly, group vice president of Toyota customer service, as he decaled that we spent a lot of money on IT projects, and [the business] was frequently disappointed with the results. Furthermore, the projects were not handled properly and it seems to have delayed in the People Soft ERP system implementation and along with that the parts of inventory was also disturbed.
Wiki User
∙ 14y ago
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Difference between customer service and customer relations?
They are both generic corporate doublespeak. However, service usually comes before someone has a problem with you, relations comes after.
How could a business integrate flexible and rigid solutions?
A company can integrate flexible and rigid solutions to a customer problem. For example, if a customer calls the Power Company and request a payment extension and the rule is if the customer was late last month or if the customer requested an extension last month, then the customer cannot have an extension. This is a good policy that all should follow but in some cases, where the supervisor gets involved, when the circumstances warrant another extension. The database (CIS) that the power company uses has all the customers' billing and payment information and the representative can readily extract that information and bring it the his or her supervisor to make a decision. Because the information is readily available, the customer will not be on hold for a very long time.
Why customer service excellence is important?
based on my experience, customer service is first person to handle with customer problem. they represent how does the company value is being integrated in pragmatic solution
When working at a retail store that also fixes computers what five items of information you should request when a customer first bring a computer to your counter?
Operating System, Description of problem, Age of system, Customer name, Customer contact information
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
What will you do when an an angry customer begins yelling at you about some problem she's having with your company?
Say you already know how shite the company is then tell them to build a bridge and get over it.
Which three tasks are commonly carried out by a level-one technician?
document all information on the work order prioritize the problem gather information from the customer
How do you handle the situation if a customer asks for a service that not provide?
I will disscuss about the problem and communicate to company immediately and re-solve the issue.
When dealing with an angry customer which two things can a technician do to resolve the problem?
Allow the customer to explain the problem, possibly dispelling some of the anger. Sympathize with the customer's problem.
What are the problems of agency theory?
The agency problem is a conflict of interest inherent in any relationship where one party is expected to act in another's best interests. In corporate finance, the agency problem usually refers to a conflict of interest between a company's management and the company's stockholders.
What is the phone number for dish network corporate office?
9601 S Meridian Blvd. Englewood, CO 80112
What are the steps involved in successfully handling an irate customer?
listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.
