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remain calm and notify the manager
Irate customer means angry customer. The customer who is angry because of poor services provided.
guest should be understand your what you talking about and he should be happy.
A customer who is very angry.
Personally, I would call security, or the police. You should not be subjected to such abuse.
The irate customer demanded a full refund after receiving a damaged product.
When you apply for a job, you may be asked to outline your customer service experience. If this is the case, you should discuss times when you went out of your way to provide great customer service. Discuss how you have helped calm an irate customer as well.
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.
Do not argue.Be a good listener.Be sympathetic and express regret.Try to rectify the situation.above are the solution to handle irate customer on the phone.Note: If any gest irate it means he wants solution... then try to solve the problem.
The best way to retain an irate customer is to make him feel customer. Make a customer feel special for the company and SMILE and TALKING is the best way to Retain
firstly i want to know the reason for irritation of customer and then with politely if it our mistake i will sent querry to concern deptt. and i will help the customer to sort out the problem by any way.