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One of the most important things to do is to listen to what the customer is saying. Try not to take the complaint personally or listen too much to the 'tone' of voice as sometimes customers can be a bit aggressive and rude. Stay calm and positive enough to think clearly and help the customer. Be sure to apologize sincerely (even if it wasn't your fault) and do you best to rectify the problem.
If you do not have the authority to solve the problem yourself, inform your supervisor and act on the complaint as soon as you can. Make sure that the customer is aware of your efforts to rectify the problem and apologize again.
Remember, everyone makes mistakes and it is best to think of a few ideas of how to solve such problems in the future.
Prevention is better than cure so be sure to learn for your mistakes and not let them happen again.
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∙ 11y ago
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Describe what you should do when a customer complains to you about a product or service that your company provides?
Consider the complaint to be helpful feedback that can lead to a better product or service and better customer relationships. Also, don't take the complaint or the anger personally.
A customer complains that he was short changed what would you do?
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
Why should you understand your customers?
There is need for hotel managers and staff to understand their customers if they must make progress and also increase customer base.understanding your customers mean understanding their needs,complains,personalities,capabilities etc.
You are contacted by a client who complains about the poor service rendered to him and threatens to leave your company Please write a complete reply to the customer based on the hypothetical scenario?
no
A customer complains that he was short changed by you receiving only 13 cent from 2.00 instead of 31 cent what would you do?
Apologize to the customer for there inconvenience assure them that this mishap wont happen again, look at receipt and count the drawer give customer back correct change.
How will you know if the customer is satified?
If the customer complains, they are not satified.
If a customer complains of poor pressure with their new shower and you cannot raise the CWSC what other action could you recommend?
If a customer complains of poor pressure with their new shower and you cannot raise the CWSC what other action could you recommend?
How can you handle customer complains at the front office?
composure under pressure!
Describe what you should do when a customer complains to you about a product or service that your company provides?
Consider the complaint to be helpful feedback that can lead to a better product or service and better customer relationships. Also, don't take the complaint or the anger personally.
What should you do when a customer complains about a product or service that your company provides?
Send twelve of their children each year to fight to the death to demonstrate your extreme power over the people.
A customer complains that he was short changed what would you do?
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
A customer complains that a scanner has suddenly stopped producing clear images Which preventive maintenance task has the customer most likely forgotten to do?
visually inspect the scanner glass
Why should you understand your customers?
There is need for hotel managers and staff to understand their customers if they must make progress and also increase customer base.understanding your customers mean understanding their needs,complains,personalities,capabilities etc.
A customer complains that the HP QuickLook feature is not working on their notebook running Windows Vista Which application must be installed?
Microsoft Office
What if your patient complains for a runny nose what shoul you do first?
If your patient complains of a runny nose, the first thing you should do is check the patient's temperature.
If a patient complains that his privacy was breached what should you ask that he or she do?
He or she should therefore seek legal advice.
When a is client on oxygen complains that lips nose are painful what should you do?
Apply Vaseline
