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What social interactions should you try to avoid when dealing with colleagues and customer?
Wiki User
∙ 12y ago
Avoid badmouthing your colleagues when you are trying to solve a problem with a customer. Also, if a customer says the colleague promised something, verify, verify, verify.
Wiki User
∙ 12y ago
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What communication skills are used when dealing with an irate customer?
guest should be understand your what you talking about and he should be happy.
What is difficult in giving great customer service?
dealing with not so great customers. but if you are truelly excellent at giving great customer service, the customers bad attitude should not matter.
What should you NOT do or say when dealing with an angry customer?
Things you should NOT do or say when dealing with an angry customer generally include:put the person on hold or walk away - e.g. not listen to themcop an attitudebelittle the customermake fun of the customerblame the customertell the customer they are wrongstrongly defend the company you work forrefuse to assist themrefuse to give any solutionshang up on them or walk away or order them to leave the business
Which two techniques should be used when dealing with an inexperienced customer?
Use simple step-by-step instructions. Speak in plain terms.
If you had a customer call and they were upset and yelling that their flowers did not get delivered on timewhat would you say to calm that customer down?
The first thing that should be said is "I'm so sorry to hear that". When dealing with customers who are angry, the person taking the call should be calm and empathetic.
What if your cell phone rings while working with customer. You look at the incoming number and realize its your sister calling.?
You should call your sister back only after you have finished dealing with your customer. Just because the phone rings, doesn't mean you must leave your customer standing while you answer your phone - your customer could become very annoyed! I once turned away in the middle of a deal and left the shop when it happened to me.
How should a customer be greeted?
you should say to a customer hello how can i help you
What kind of experience does one need to get a customer service job?
An individual applying for a customer service job should have experience with dealing with people. They should also be familiar with how the company operates for things like deliveries. They should also have good communication skills and be honest.
How does or should the process of resolving customer complaints differ when dealing with internal customers?
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
What department do you prefer to be assigned in?
Customer Care is the one for me because I like the concept and I enjoy dealing with people. Also, I believe that a serious business should strive to keep customers satisfied and I would like to be part of that.
Should customer service be important?
Yes customer service should be VERY important.
Is it correct to day 'thank you for taking the time to meet with my colleagues and me ' or my colleagues and myself'?
The correct phrase is "thank you for taking the time to meet with my colleagues and me." "Myself" should not be used unless it is the subject of the sentence.
