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When a customers need for a product is not urgent demand tends to be?
Wiki User
∙ 13y ago
The demand tends to be elastic b/c the purchase can be delayed and they don't need it at that moment.
Wiki User
∙ 13y ago
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Explain why company procedures are important to good customer service?
because customers don't want to be put through the wringer, passed from person to person in an attempt to get to someone who actually knows what they're doing. simple, definative company policy and procedures help to avoid torrents of polite abuse pouring down the phone lines. it also tends to keep customers rather than send them away in droves. Sueing is an option if there absence of service caused you grief rather it be financial or mental.
Roles of front office in organization?
Front office of an organisation tends to be the main reception area. Their duties would include: Meeting and greeting any customers coming through the front door Operating telephone switchboard Fielding calls for managerial staff Filing Maintaining records Working with cash Handling financial transactions Maintaining diary for management
Marketing involves much more than selling and advertising-explain?
Selling is just converting products into cash or money where as marketing is converting customers needs and wants into products then getting money. It is not that easy to convince people and market a product. Marketing involves complete customer satisfaction producing product. Selling is just selling the product not concerned about customers needs and wants.. marketing is more than selling and advertising Marketing provides the means by which the organisation or business projects itself to its audience, and also how it behaves and interacts in its market. It is essential therefore that the organisation's philosophy and values are referenced and reinforced by every aspect of marketing. In practical terms here are some of the areas and implications: Marketing is defined by the as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. The term developed from the original meaning which referred literally to going to market, as in shopping, or going to a market to sell goods or services. Marketing practice tends to be seen as a creative industry, which includes advertising, distribution and selling. It is also concerned with anticipating the customers' future needs and wants, which are often discovered through market research. Staffing and training implications Your people are unlikely to have all the skills they need to help you implement a marketing plan. You may not have all the people that you need so you have to consider justifying and obtaining extra. Customer service is acutely sensitive to staffing and training. Are all your people aware of what your aims are? Do they know what their responsibilities are? How will you measure their performance? Many of these issues feed back into the business plan under human resources and training, where budgets need to be available to support the investment in these areas. People are the most important part of your organisation, and the success of your marketing activity will stand or fall dependent on how committed and capable your people are in performing their responsibilities. Invest in your people's development, and ensure that they understand and agree with where the organisation is aiming to go. If they do not, then you might want to reconsider where you are going.
7 p's of reliance communication of service marketing?
7 P's of marketing for Reliance CommunicationsProductReliance mobile always faced the problem of weak network. So to correct the major have invested over Rs 300 crore to upgrade to NGIP (Next Generation IP) network. Product has to sell itself. Now they are launching about more than 1100 network towers to provide more coverage to its customers.PriceThere are many ways to price a product. The pricing policy/ strategy vary in various situations. In case of Reliance mobiles they have priced their product at a very low price & they also come up with new plans.PlaceAnother element of Marketing Mix is Place. Place is also known as channel, distribution, or intermediary. It is the mechanism through which goods and/or services are moved from the manufacturer/ service provider to the user or consumer. Reliance Mobiles do not find it very difficult to find the distribution channel because they are the old players and distribute their product in India.PromotionAnother one of the 4P's is promotion. This includes all of the tools available to the marketer for 'marketing communication'. Reliance has recently started doing heavy promotions.Physical EvidencePhysical Evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues. As Reliance mobile provide various rental plans.PeopleReliance always valued their customers. They provide a very cheap call rates affordable to the lower class.ProcessProcess is another element of the extended marketing mix, or 7P's.There are a number of perceptions of the concept of process within the business and marketing literature.
What is meant by the concept polycentric city?
The traditional CBD still tends to be situated at the center, but the outer city's CBD-scale nodes are ultramodern and thriving.
Does the demand for a product in general tend to be more inelastic than the demand for that product from a particular supplier?
no, product demand in general tends to be more elastic because there are more options the consumer can choose from. demand for the product in general allow for the principle of "substitution" to be used by the consumer. if one producers price is too high then the customer will be able to shop around for the best price available for that product. demand from a singular supplier is more price sensitive, and with demand being inversely related to price and increase in price negatively impacts the level of demand and visa-versa
What will happen if there is an increase in demand for a product who's supply is perfectly elastic?
The quantity of the the products bought tends to fluxuate a lot. The prices tend to stay somewhat stable. It is opposite for inelastic demand,
Consumers who are willing and able to purchase a product or service create an economic situation referred to as?
Consumers who are willing and able to purchase a product or service create an economic situation referred to as supply and demand. The price of the product or service tends to rise and fall depending on these factors.
A product that has few substitutes tends to be?
Inelastic
Why is it difficult to judge elasticity of demand or supply if you are merely observing the appearance of a demand or supply curve on a graph?
Because it is basically curved shape, therefore, there are points/areas on the curve where the demand or supply will be elastic and on some other parts be inelastic. At the top of the curve, demand/supply tends to be inelastic and at the bottom of the curve, it tends to be elastic. Obviously, the more you go up the more we reach the perfectly inelastic demand/supply and the further you go down the curve, the more you reach the perfectly elastic demand/supply
How does demand affect the price?
As demand for a good goes up, the price goes up. So any determinant of demand that has positive or negative effect on demand will have the same affect on the price.Non price factor can have a great influence on demand. For example when I go food shopping I always look for deals or non-price factors. One deal or non price factor that causes me to buy is a deal called buy one get another at equal cost for free. This is a great incentive. This incentive increses a demand for the item. In this case it is steak.
How does Bank of America tend to its customers?
Bank of America tends to its customers by providing very reliable customer service and equipping its customer service people with very good training and et.
What effect does income have on demand?
An increase in income tends to shift the demand curve for a good or service:For a normal good, the curve will shift to the right, indicating an increase in the demand at the same price.For an inferior good, the curve will tend to shift to the left, indicating a decrease in demand at the same price.
Which orientation do you believe apple follows when marketing products such as the iphone and ipad?
Apple orientation was Production orientation because this orientation tends to lead to make the high quality and more feature of the product this all increase the price of product and increase the quality.A production orientation should lead to the highest possible product quality and benefits. By investing in product research, you can push the capabilities of technology and development in your industry. This approach is most useful in industries where advanced product features and technologies are sought-after by customers.. From:-Prof. Muneeb Ahmad FarooqiContact No # 0336-4658144
What is the reasons for federation in nigeria?
The demand for the creation of newer states in Nigeria tends to emanate from sub-state groups, often ethnic.
What is Italian ice cream?
Italian ice cream is ice cream that tends not to include eggs. It also tends not to have as much butterfat. But that fat content may be increased with the addition of such ingredients as nuts. It tends too not to be homogenized. So the product tends to melt faster and to be stickier in so doing.
How supply and demand affect prices of products and services?
Supply and demand influence market price in various ways. The best known way is when demand is high the price of supply tends to go up. When there is a large amount of supply and demand is low or normal the price of supply tends to go down.
