The customer's lawyer is going to say the restaurant is responsible but there are many factors to take into account. If the customer was visibly intoxicated the restaurant might be liable.
Serving another drink to a person already visibly intoxicated would leave the establishment at at least some fault. HOWEVER, there are many people who do not show that many signs of intoxication and it is not up to the restaurant to determine the patrons level of inebriation.
Truly, the fault lies with the drinker as he is the one that drank the drinks. Each action has consequences and drinking to much is 99.9% the fault of the drinker.
A manager is a person responsible for running the restaurant, or a part of the restaurant. They have responsibilities such as training, hiring, health and safety, food safety, and handling customer complaints.
I would ask for my supervisor`s word that he is willing to become responsible for this person`s safety and conduct for the rest of the evening.
When informing an intoxicated customer that you can no longer serve them, remain calm and respectful. Clearly explain the reason for your decision, emphasizing safety and responsible service. Offer assistance, such as calling a cab or arranging for a designated driver, to help them get home safely. Document the interaction if required by your establishment's policies to ensure compliance with legal responsibilities.
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Yes, a cashier can refuse to sell alcohol to a customer who appears intoxicated. It is both a legal and responsible action to prevent the sale of alcohol to individuals who may pose a risk to themselves or others. Cashiers are trained to recognize signs of intoxication and are often required by law to refuse service in such situations to promote public safety.
The major customers for the restaurant , are the daily customers.
The most effective way to discontinue service to an intoxicated customer is to approach them calmly and respectfully, explaining your concerns for their safety and well-being. Offer to call a taxi or rideshare service to ensure they get home safely. It's important to maintain a friendly demeanor to avoid escalating the situation while adhering to your establishment's policies on responsible service. Document the interaction if necessary, for future reference.
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from a customer or a food critic
Stop selling them alcohol or get the bouncer to throw them out.
No because it was the customer not the restaurant ... you may be able to sue the customer who broke the plate!