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Because it gives customer the service they need when they have a problem.

It also makes it more likely they will return to your shop/store knowing that if they have any issues with products from your shop/store, you can resolve it.

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11y ago
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11y ago

I need customer service to understand; I can't hear my new safelink cell phone; yes, I have a hearing problem, but I can't afford to buy a hearing device; I only get $614 p/ month.

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Q: Why do you think customer service is so important now a days?
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