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What role does the human resource element of the customer service environment play in customer satisfaction?
Proide employee with the information necessary to be able to satisfy the costumer
What roles does the human resource element of the customer service environment play in customer satisfaction?
Proide employee with the information necessary to be able to satisfy the costumer
What role does the human resources element of the customer service environment play in customer satisfaction?
Proide employee with the information necessary to be able to satisfy the costumer
Is employee motivation and good customer service linked in any way?
A motivated employee will always render better customer service.
What can the employee do to the customer after the customer tells the employee to shut up?
50/50 of refusal of service. Other than that, nothing.
What is it called when when employees are allowed to solve customer problems on the spot?
Empowerment is the term often used in the customer service business. The individual service provider members have to have the authority to make decisions to resolve the customer's problem.
Can the employee refuse service to a customer if the customer tells the employee to shut up?
It would be an establishment decision. If the owner has the sign posted, " we have the right to refuse service to anyone", in plain sight, then yes, you can!
Why would an employer encourage an employee to complete a customer service class?
An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.
When a customer says the last employee she talked to provided poor service and tells you the employee's name How do you respond?
Tell the customer you can handle her business from now on
What are the most important elements of customer service?
Being a nick employee
Can a customer be refused service if the customer used to be an employee at one time?
The seller of a service and refuse to sell that service to anyone they feel as they own the service. However, the buyer can claim discrimination.
Are grocery store cashiers considered customer service jobs?
Yes, a customer service employee deals with a customer regarding his or her purchase. This type of interaction can be before, during, or after the purchase.
