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Why is it necessary to use effective communication skills with customers and build rapport especially when processing customer complaints?
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Customers who have their complaints satisfactorily resolved tell an average of how many people?
4-6
What are the advantages of receiving complaints from customers?
The advantages of receiving complaints from customers are that you keep the customer and if you receive a number of complaints about the same product, you learn about bad products or a bad feature of your own product. If you are a car company, you may want to issue a recall on a problem feature before it hits the newspapers, or you may do nothing and have potential customers think you are doing nothing about potential safety problems. When your potential customers go to the competition, you still get your fantastic bonus. Only your stockholders lose when your company goes bankrupt.
Why does an organization need multiple channels of communication?
When communicating with customers, multiple channels of communication, such as telephone, email, live customer support, etc. allow customers to use their preferred method to contact the organization.
after the launch of a mtn business lite product, customers have complaints on it. how should a quality assurance officer handle this problem?
ISO 10003:2007
Why are changes in business environment important for a communication company?
because it creates goodwill to the customers
We have not had complaints from customers regarding this being an issue with ear size and have shipped a lot of these.?
We have not had complaints from customers regarding this being an issue with ear size and have shipped a lot of these.
What do you find attractive about customer service?
response to the complaints of the customers.
When might you need to record details of customer complaints?
Every time, especially when there is a recurring theme to the complaints. When multiple customers file complaints about the same procedure you will either need to put the details in a written flyer, train your employees on how to answer a customer's questions on the subject, or change the procedure outright if the cost of change is small and the potential loss is great...
Does xpulsion 7 day cleanser actually work?
I have not had any complaints from my customers.
Skills you need to be able to work in a cafe?
communication skills, listening (especially to the customers), Confidence and most importantly (not a skill but important) good eye contact!
How are most consumer complaints resolved?
Most consumer complaints are resolved through direct communication with the company's customer service department. Many companies have established protocols for handling complaints, such as offering refunds, exchanges, or compensation to customers who are dissatisfied. If the issue remains unresolved, consumers may escalate the complaint to higher levels within the company or seek assistance from consumer protection agencies or organizations.
How would you handle a complaints by customers about other customers children who are making noise?
i would go to the kids and smak them round thee head =]
How effective or ineffective would it be to tell the customers to complain to the supervisor?
If your goal was to acquire complaints, than it would be effective to tell customers to complain.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
4-6
Why are customer complaints important to any organisation?
complaints are important because it is a sign from the customer that they want to be part of the company which is why they want your company to improve on the service. this will also help your company to come up with strategies that will retain and attract customers because customers want to be happy and a good service is equal to happy customers. customers sometimes complain because their expectations has not been met.
Can an employer fire an employee for customer complaints when the employee never received no complaints at all?
If there really were no complaints the employee can probably file for wrongful termination. HOWEVER, there's a good chance that the employee is just unaware of the complaints. The customers probably went over his head, straight to the manager.
What are the advantages of receiving complaints from customers?
The advantages of receiving complaints from customers are that you keep the customer and if you receive a number of complaints about the same product, you learn about bad products or a bad feature of your own product. If you are a car company, you may want to issue a recall on a problem feature before it hits the newspapers, or you may do nothing and have potential customers think you are doing nothing about potential safety problems. When your potential customers go to the competition, you still get your fantastic bonus. Only your stockholders lose when your company goes bankrupt.
