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Skills Needed for Clerical Jobs

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13y ago

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Clerical jobs range from Executive Secretary to Office Manager to Clerk. Though they differ widely in their job responsibilities, persons who hold clerical jobs, in general, have a common set of skills. The specific job skills you will need to have for a clerical job you are applying for will be particular to that position, but you can expect to need the same types of abilities and qualifications for most clerical positions. These personal and professional skills and abilities are vital to successfully filling a clerical job.

Computer

You must have at least intermediate computer operating skills to work in a clerical job. Specific abilities include being able to type at least 30 words per minute and operate office software such as a word processor and database software. Understand how to use the internet for research and email as well.

Phone

Multi-line phones are common in most offices. Know how to place callers on hold, transfer calls to particular individuals, page employees customers are calling for, and how to pick up lines on hold without disconnecting the call. It is also important to have a pleasant and helpful phone voice that sets callers at ease and makes them confident you can and will help them.

Customer Service

Clerical employees have a lot of contact with the general public as well as with clients, customers, and vendors. Whether a customer wants to deal with your company in the future can depend in large part up on how well front line clerical employees provide efficient and helpful customer service.

Multi-Tasking

Not all clerical jobs require a lot of multi-tasking, but many do. You should be able to stop a particular project you are working on, pick up another, and then resume the first one without feeling overly flustered and unable to concentrate.

Organization

Clerical workers keep track of others’ schedules sometimes in addition to their own. This is only one place the abilities to prioritize and organize are important. Keeping a clean office, an organized work space, knowing when to set up for a meeting, where to find materials, and other daily clerical tasks require that you be an organized, detail-oriented individual.

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