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This happened to me. I took it to the dealer and they said they didnt know why it was stuck and they couldn't remove the key either. They suggested pulling out the steering column to remove the key. I declined due to time and potential cost...I could live with it for a bit. One of my employees was married to a guy who worked for a locksmith so I figured I'd check with him to see if he had any suggestions. He came and picked up my Passport and was back in less than 30 minutes, problem solved. He said there is a cable that runs from the gearshift (Automatic Trans) to the column or locking mechanism (it's been a few years and I don't recall exactly) that indicates the vehicle is in park and that cable was loose. If your vehicle isn't in park (or doesn't know its in park!) you can't remove the key. He tightened it up and viola. Check with a locksmith.

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18y ago

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