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Are you sure it's not the switch. But I have taken off lots of Mercedes door panels. There should be a couple of panels that need to be popped off first to access some screws. One is behind the airbag piece depending on the year. Then there are a couple behind the door handle trim. Also remove the upper trim panel first.

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Q: How do you open a door panel on a E320 to repair a window that is neither going up or down?
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