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Top Management: Top managers develop long-range plans, called strategic plans that define the company's overall mission and goals. Strategic planning focuses more on issues that affect the company's future survival and growth, including long-term IT plans. Top managers focus on the entire business enterprise and use information systems to set the company's course and direction. To develop strategic plan, top managers also need information from outside the company, such as economic forecasts, technology trends, competitive threats, governmental issues and shareholder concerns.

Middle Management: Middle managers focus their goals on a shorter time frame, usually ranging from one month to one year. They develop plans to achieve business objectives in a process called tactical planning. Middle managers delegate authority and responsibility to team leaders or supervisors and then provide direction, necessary resources, and feedback on performance as tasks are completed. They need more detailed information than top managers do, but somewhat less information than team leaders and supervisors. They also use business support systems, knowledge management systems, and user productivity systems to perform their jobs.

Lower Management: Supervisors and team leaders oversee operational employees and carry out day-to-day operational plans. They coordinate operational tasks, make necessary decisions, and ensure that the decision support information, consults knowledge management systems, and relies on user productivity systems to carry out their day-to-day responsibilities.

Operational Management: Operational employees primarily use TP systems to enter and receive data they need to perform their jobs. In many companies, operational employees also need information to handle tasks and make decisions that were assigned to supervisors. This trend, called empowerment, gives employees more responsibility and accountability.

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