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The core, foundational work in any effort to improve organizational culture must deal with people, specifically with interpersonal and relational skills. How effectively people in the organization communicate, how they deal with conflict, how they function as a team, how they manage attitudes and build trust are the essential building blocks to any org culture effort.

It's easy to look past this core truth, and to focus instead on things like decision making models, strategy and mission, and processes, but they are minor factors. Without the core foundation of good interpersonal/relational skills, these are merely distractions, and are never effective in and of themselves. Conversely, once good interpersonal skills have taken root, addressing these secondary culture-building elements is relatively easy.

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