Depends on Customer Refund Policy for your individual company.
Listen to the custom and reason for return.
Assess the product, has it been damaged since it left the shop;
Was this caused by a fault in the item.
If the customer has a legitimate reason for asking for a refund and the item is in a resale condition - apologise, issue refund.
The same as you would any other customer, with courtesy and respect.
The best way to handle customers is with patience and understanding. It is best to put yourself in the shoes of a customer and visualize how you would want to be treated,
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
Personally, I would call security, or the police. You should not be subjected to such abuse.
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
The same as you would any other customer, with courtesy and respect.
still be patient
I would do every thing in my power an or with some help to give the customer what they want and make them happy.
The best way to handle customers is with patience and understanding. It is best to put yourself in the shoes of a customer and visualize how you would want to be treated,
As a boutique manager, the way you handle customer complaints and dissatisfaction directly impacts the reputation and success of the business. It’s not just about solving a problem, but also about preserving and enhancing the customer relationship. This question allows the interviewer to assess your problem-solving skills, your ability to handle pressure, and your commitment to customer satisfaction.
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
Give her the correct change and apologize.
Sam insisted he was right. My sister insisted on having cake for breakfast. My mother insisted we were going to be late. Yesterday, I insisted that we had lunch early. My mother insisted that I take an umbrella as she thought that it would rain.
Give an example on the steps you would take to take care of an angry customer
Agree with what they're saying and do not argue. After all, "the customer is always right". Let them know you'll do the best you can do resolve any issues and help them out. If you're unsure what to do, ask your boss questions or direct the customer to talk to someone who will know how to handle their problem.
Personally, I would call security, or the police. You should not be subjected to such abuse.
please change thıs sentence to dırect speechFred insisted that he would be driving his own car in the rally.