What does a job in customer service involve?

Answer 1

It depends on the company product or service offering - customer service job can be inbound call answering customer inquiries on account information, billing information, ordering new service or products, or outbound calls (telemarketing) using scripts.

It is the process of targeting, acquiring and convincing customers to buy your and product and services. And then taking good care of them after the sale so they come back again and again.

Customer Service jobs depend on the business you are working for. The basic idea is that you have knowledge of the company and products/services along with a basic understanding of how to troubleshoot the issues, problems, and requests that may come up with those product or services. Normally, if you are being hired directly into a customer service position, you will receive training to prepare you for the possibly questions and scenarios which may arise. As the name implies, you will be dealing with customers on a regular basis. No two customers are exactly the same in what they want or expect... but no matter what, they will want you to care about their issue, be motivated to assist them, and happy to help in any way you can.

Any job that provides a service to the general public. ie... retail, resturants, bank tellers... Not necessarily the general public. They may only deal with established customers. A computer service bureau that processes payroll for several businesses will have Customer Services Representatives who deal directly with established customers but have nothing to do with the general public or even a prospective client.

Often the term is used for phone operators who work the complaint hotline for major retail companies. Think about Walmart. They have a customer service dept. in every store. So will your local electric company, or the gas company. Switchboard operators are essentially customer service employees. They're the first line of contact for their business and serve by anwering questions and/or directing calls/taking orders/ confirming shipments. Hotel front desk clerks are certainly customer service employees, as are the hotel's maintenance and housekeeping staff, to some degree. Their "customers" are usually what is considered "internal customers" IE; they don't often deal directly with the guests. Their customers are actually other employees who book the rooms and clean the rooms. Customer service is a very broad umbrella. Many jobs can be considered to be service jobs.