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What else can I help you with?
What is the focal point of all marketing activities?
The focal point of all marketing activities is to achieve maximum customer satisfaction because customers are the kings and queens for an organizations.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
Causes of customer dissatisfaction?
There are many causes of customer dissatisfaction. Usually it involves not being happy with a product or the sales people. Both can be corrected by understanding things from your customer's point of view and providing good customer service.
What is the Kano Model?
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
Explain why it is important for organizations to monitor the procedures that they use to deliver customer service as well as the final result?
Monitoring customer service procedures and outcomes is crucial for organizations to ensure consistency, quality, and customer satisfaction. By regularly evaluating these processes, organizations can identify areas for improvement, optimize performance, and adapt to changing customer needs. Additionally, tracking results helps in measuring the effectiveness of training and resources, fostering a culture of continuous improvement. Ultimately, this vigilance enhances customer loyalty and drives long-term business success.
What are types of responses to dissatisfaction?
Some common types of responses to dissatisfaction include offering a refund or exchange, providing a discount or voucher for future purchases, addressing the issue directly with the customer to find a resolution, and offering an apology for any inconvenience caused. It's important to respond to dissatisfaction promptly and empathetically to maintain customer satisfaction.
How is customer lifetime value is related with customer dissatisfaction?
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What are the main activities that need to be performed when validating the project's scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
What are the main activities that need to be performed when validating a projects scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
What are the latest ATT statistics regarding market share and customer satisfaction?
As of the latest data available, ATT holds approximately 30 of the market share in the telecommunications industry. Customer satisfaction ratings for ATT have been mixed, with some customers reporting positive experiences while others have expressed dissatisfaction with the service.
What is the focal point of all marketing activities?
The focal point of all marketing activities is to achieve maximum customer satisfaction because customers are the kings and queens for an organizations.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
Customer satisfaction is Hr or Marketing?
Customer satisfaction is part of marketing.
customer satisfaction survey app?
customer satisfaction survey app
What of these can be used to express customer dissatisfaction?
a boycott
What is Literature review on customer satisfaction?
What is business literature review on customer satisfaction?
Causes of customer dissatisfaction?
There are many causes of customer dissatisfaction. Usually it involves not being happy with a product or the sales people. Both can be corrected by understanding things from your customer's point of view and providing good customer service.
