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How do you achieve total customer satisfaction organization need to do what?
By providing a friendly customer service and giving full disclosure about your product and how it will benefit your customer.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
How can monitoring customer service improve customer satisfaction?
Merely monitoring customer service will not improve customer satisfaction. The key element that needs to follow the monitoring, is providing solutions to improve customer service based on recommendations from the customer and/or the monitor identifying where improvements need to be made, and then making the change. If you remove barriers and problems that fetter the customer, they will have a positive experience (satisfaction) with the organization.
Discuss the implications for business organization of adopting the marketing concept?
The marketing concept is based on customer satisfaction. This principle needs to be adopted by the entire organization in order for it to be effective. The implication is that top level management all the way down to hourly employees need to be focused on customer satisfaction.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
What are types of responses to dissatisfaction?
Some common types of responses to dissatisfaction include offering a refund or exchange, providing a discount or voucher for future purchases, addressing the issue directly with the customer to find a resolution, and offering an apology for any inconvenience caused. It's important to respond to dissatisfaction promptly and empathetically to maintain customer satisfaction.
How do you achieve total customer satisfaction organization need to do what?
By providing a friendly customer service and giving full disclosure about your product and how it will benefit your customer.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
What did you find the most demanding about your job?
The most demanding in food industry is customer satisfaction and organization
How can monitoring customer service improve customer satisfaction?
Merely monitoring customer service will not improve customer satisfaction. The key element that needs to follow the monitoring, is providing solutions to improve customer service based on recommendations from the customer and/or the monitor identifying where improvements need to be made, and then making the change. If you remove barriers and problems that fetter the customer, they will have a positive experience (satisfaction) with the organization.
What is the total quality?
Total quality refers to the overall level of excellence in a product or service, achieved through an organization's commitment to continuous improvement, customer satisfaction, and efficient processes. It encompasses all aspects of the organization, from product design and production to customer service and employee satisfaction.
What are the main activities that need to be performed when validating the project's scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
What are the main activities that need to be performed when validating a projects scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
How is customer lifetime value is related with customer dissatisfaction?
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Discuss the implications for business organization of adopting the marketing concept?
The marketing concept is based on customer satisfaction. This principle needs to be adopted by the entire organization in order for it to be effective. The implication is that top level management all the way down to hourly employees need to be focused on customer satisfaction.
What are the latest ATT statistics regarding market share and customer satisfaction?
As of the latest data available, ATT holds approximately 30 of the market share in the telecommunications industry. Customer satisfaction ratings for ATT have been mixed, with some customers reporting positive experiences while others have expressed dissatisfaction with the service.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
