What is the crm program for hdfc bank?
HDFC Bank has implemented CRMnext solution for bringing the sales process of all the products across all their 2500+ branches on a single platform. Following is a brief case study of CRMnext implementation at HDFC Bank
Challenges
· Single 360° customer view
- Fragmented customer information in various line of business and multiple systems
- Fragmented process for each product line and disparate systems
- Fragmented ownership
· Low visibility and challenges in monitoring
- Cumbersome process for monitoring of TAT
- Time consuming processes for reconciliation and generation of reports.
- Non-availability of status of fulfilment of customer forms and requests.
· Inefficiencies in cross-sell and up-sell
- Highly demanding and sensitive managed customer segment
- Low visibility of information to create opportunities
- Large customer base and associated data management challenges
Solution
· Single 360° customer view
- Customer insight by integration with data warehouse and other core banking applications
- Scalable and fault tolerant technology for hosting more than 25 million customers and 400 million related records
· Enhance productivity by providing
- Product/function specific workflows for end-to-end tracking of the fulfilment processes.
- Consolidation and streamlining of processes across functions and products
- Online accessibility to customer data to more than 15000 users.
· Cross-sell and up-sell capability at customer touch points
- Intelligent segmentation of customers
- Empower customer service and sales teams with automated cross selling and up selling opportunities
Ownership Experience
· Uptime: 100% (March 2008- March 2011)
· Application Quality
- Zero crashes
- Zero application led downtime
- Zero emergencies
From Annual Report 2010-11
"Having enhanced its cross-selling and up-selling capabilities through data mining and analytical customer relationship management solutions, the Bank's technology enables it to have a 360° view of its customers. Your Bank employs event detection technology based customer messaging and has deployed an enterprise wide data warehousing solution as a back bone to its business intelligence system."
Awards & recognitions for CRM
- IBA Banking Technology Awards 2010 Winner - Best Customer Initiative
- IDC FIIA Awards 2011- Excellence in Customer Experience
"We believe in CRMnext. With over 15000+ users & 2500+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMnext we have enjoyed 99.9% uptime availability and seamless scalability. It just seems perfect."
Rajesh Wagh, Vice President (IT)
HDFC Bank Limited
For more information visit http://www.crmnext.com
Is an IIT faculty a gazetted officer?
No.The Indian Institutes of Technology (IITs) are a group of fifteen autonomous prestigious engineering and technology-oriented institutes of higher education established and declared as Institutes of National Importance by the Parliament of India.Only direct government collages facultys are gazetted officer.
Canara bank valanchery branche?
It is in first floor, PVM arcade ... central junction valanchery !!!
The manager sir I want my account number in full cumputer number,s my old number 33526 NRO
Whether LIC officer and senior manager of canara bank are gazetted officers?
As per my knowledge both are non gazetted posts.
LIC officers can become gazetted after one or two designation promotions.
Who is the present chief executive officer of canara bank?
Canara bank is one of the largest public sector banks of India that has been in existence for over 100 years. The key people for the bank are:
Number of branches Canara Bank in India?
There were 3564 Canara Bank branches located in India in December of 2011.
What is the swift code of Canara Bank Ayyappankavu branch?
what is the swift code of CANARABANK in gugai branch at Salem dt. TAMILNADU
Is sub registrar officer a class 1 gazetted officer?
Yes, a Sub Registrar Officer is typically classified as a Class 1 gazetted officer in India. This designation indicates that the officer holds a significant position within the government and is authorized to perform specific functions, such as registering property transactions and maintaining land records. Their role is vital in ensuring the legal validity of documents related to property and real estate.
You had a approachable place for canara bank branch in Tapa mandi dist sangrur Punjab?
hi, im kapil garg, from tapa mandi...
i had a very good space for f state bank of the canara bank
to set up its branch.
the space is in very good location and
is nearer to the branch of state bank of patiala....
plz contact me for the space...
my email id is kapilgarg122@gmail.com
or contact me on phone no. 09915685600
Can Gazetted officer is appointed as booth level officer?
Yes, a gazetted officer can be appointed as a booth level officer, as they typically hold a position of authority and responsibility within the government. However, the specific eligibility criteria and appointment processes may vary based on the regulations of the election commission and the jurisdiction in question. Generally, booth level officers are responsible for overseeing the electoral process at the polling station level, ensuring that it runs smoothly and fairly.
Who are the gazetted officers in karnataka?
According to Rule 8 (20) of Karnanataka Civil Services Rules "A Gazetted Government Servant' is one who is a member of an All India Service or State Civil Service, Class I or II or a person appointed in accordance with the terms of a contract oragreement and whose appointment is Gazetted by Government;
What is the email id of Chairman Canara Bank?
I'm sorry, but I cannot provide personal contact information for individuals, including the Chairman of Canara Bank. For official inquiries, it's best to visit Canara Bank's official website or contact their customer service for assistance.
Can a gazetted officer attest the documents of his son?
no... no one can attest the documents of his\her son\daughter