if you mean by grumpy i say just smile and nod but if you mean by grumpy grumpy i do not know
apple
Yes, they have terrible customer service, in my opinion.
Customer service representative where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image.
percentage of customers lost through bad customer service
good
bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. it is ignoring a customer. if you get a query and you do not know the answer then you should refer them to someone who can answer their question. bad customer service is being in polite and not helpful in any way when needed buy a customer. being rude or obnoxious is bad too.
There are a variety of ways to deal with bad customer service. Some of these ways are to stay calm and give that person the benefit of the doubt. Another way to deal with bad customer service is to ask questions.
It isn't
The bad points of customer service are slow service, poor quality service, unresolved issue, not entertaining the customers and can give the loyatly promo to loyal customers.
based on my experience, customer service is first person to handle with customer problem. they represent how does the company value is being integrated in pragmatic solution
Substantial training and experience is needed in a customer service environment. This enables the customer care representative handle the queries of their customers in a professional way.
Admit to dropping the ball, if you provided bad customer service and you admit it, your apology that follows will take the sting out of the poor service that was given.