percentage of customers lost through bad customer service
explain the effects of providing poor customer service
Diminished customer base.
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
For me, I prefer both. Why? Because doubtful customer can educate about the product or service from inquiries up to order processing and angry customer can pacify them by sympathy, offering a reward program and ask an apology about poor product or service and poor customer service. My objective is to retain the customers for patronizing the product/service regardless what type of customers are.
it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
explain the effects of providing poor customer service
Diminished customer base.
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
For me, I prefer both. Why? Because doubtful customer can educate about the product or service from inquiries up to order processing and angry customer can pacify them by sympathy, offering a reward program and ask an apology about poor product or service and poor customer service. My objective is to retain the customers for patronizing the product/service regardless what type of customers are.
The bad points of customer service are slow service, poor quality service, unresolved issue, not entertaining the customers and can give the loyatly promo to loyal customers.
Many of the reviews for BT Broadband are very poor. There are complaints about the overall service and about customer service in general. There are a broad range of complaints about this company.
Nextell is a wireless service provider. It has over twenty million subscribers in the USA. The company has suffered poor ratings of its service lately with many uses complaining about poor connection and poor customer service.
no
because you are poor
it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
Of course we will do an apology to customer if ever we provide the slow and poor quality service.
Admit to dropping the ball, if you provided bad customer service and you admit it, your apology that follows will take the sting out of the poor service that was given.