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How poor customer service can have an impact on the reputation of an organisation?
Wiki User
∙ 12y ago
Poor customer service impact on the organisation reputation in the following ways:
- Loose the customers
- Decrease the market share
- Loose the interests of the customers
Wiki User
∙ 12y ago
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What is good customer service in an organization?
the organisation cna have a bad impact. People will start turning away from the certain organisation And it will loase out on custyomers
How does a customer influence and Impact a organisation?
A customer can impact an organization with bad press, complaining to ombudsman schemes, trading standards, lawyers, word of mouth, bad reviews online; the list is almost endless. This can in-turn impact an organization financially & reputation wise; knowing this, organizations may alter or completely change they way they conduct themselves.
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
How customer service impact on bank performance?
Customer service play an important role in every business and specialy in bank they gain the trust of the customers through providing customer service.
What is the relevance of good customer service?
Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.
What is good customer service in an organization?
the organisation cna have a bad impact. People will start turning away from the certain organisation And it will loase out on custyomers
What impact can ithave on a organisation on poor customer survive standing with the regulators CQC?
CQC stands for Care Quality Commission. You can have an impact on an organization, which has poor customer service, by making sure everyone is trained properly in how to provide great service.
What is the impact on Organisations for the loss of service?
The impact on organizations for the loss of service include possible complaints to the press and customer dissatisfaction. It will also result in a loss of earnings for the company and does not do anything positive for their reputation.
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
How does a customer influence and Impact a organisation?
A customer can impact an organization with bad press, complaining to ombudsman schemes, trading standards, lawyers, word of mouth, bad reviews online; the list is almost endless. This can in-turn impact an organization financially & reputation wise; knowing this, organizations may alter or completely change they way they conduct themselves.
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
What are the impact of customer service on bank performance?
Bank should not irritate customer.
1.3 Evaluate the impact of a management information system to an organization?
it tells the organisation and system statues, how they improve a organisation through MIS? and how much they earn it from the customer.
What impact of customer service have on the customer?
The impact and professionlism of a company or organization is very important to the customer, you are sending a message that you care about your business and the customers that walk in to your company.
How customer service impact on bank performance?
Customer service play an important role in every business and specialy in bank they gain the trust of the customers through providing customer service.
When was IMPACT - organisation - created?
IMPACT - organisation - was created in 1985.
What is the relevance of good customer service?
Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.
