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A customer can impact an organization with bad press, complaining to ombudsman schemes, trading standards, lawyers, word of mouth, bad reviews online; the list is almost endless. This can in-turn impact an organization financially & reputation wise; knowing this, organizations may alter or completely change they way they conduct themselves.
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∙ 12y ago
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How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
What is good customer service in an organization?
the organisation cna have a bad impact. People will start turning away from the certain organisation And it will loase out on custyomers
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
Why is organisation procedures important to give good customer service?
cause organisation is good
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
What is good customer service in an organization?
the organisation cna have a bad impact. People will start turning away from the certain organisation And it will loase out on custyomers
1.3 Evaluate the impact of a management information system to an organization?
it tells the organisation and system statues, how they improve a organisation through MIS? and how much they earn it from the customer.
When was IMPACT - organisation - created?
IMPACT - organisation - was created in 1985.
What impact can ithave on a organisation on poor customer survive standing with the regulators CQC?
CQC stands for Care Quality Commission. You can have an impact on an organization, which has poor customer service, by making sure everyone is trained properly in how to provide great service.
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
Why is organisation procedures important to give good customer service?
cause organisation is good
What are the impact of conflict on the role of leader organization structure?
Discuss the impact of conflict in an organisation. Do you think that conflict reduces the efficiency and productivity in the organisation?
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
What Factors influence human resource demand in an organisation?
There are a number of factors that can influence human resource demand in an organisation. Some examples are expansion, change of specialisation of the organisation's team, restructuring, among others.
