Public Relations

This field is concerned with maintaining a public image for businesses, not-for-profit organizations or high-profile people like politicians and celebrities. Public relations are used to create rapport with customers, employees, investors, voters or the general public.

2,301 Questions
Job Interviews
Sales and Customer Service
Public Relations

How do you explain to an interviewer how you would handle an irate customer over the phone?

Handling Irate Customers

Suggestions:

1. Get a clear understanding of the problem as quickly as you can. To diffuse the anger try - feel, felt, found

I know you how you feel, this would be very frustrating....blah, blah, blah

I felt the same way (would feel the same way).

I've found that if....blah, blah, blah

2. Or simply ask, what can I do to solve this problem for you?

It is vital to mention, however, since this is a job interview, that you would follow all specified company guidelines for resolving the customers dispute - it is always important to respect the customer it is just as important to protect the interests of your employer.

Here is more input:

  • I would show concern for the customer and allow them to vent but not take total control of the conversation. And ask what can I do to help the situation. In a calm manner and a pleasant voice to diffuse the situation.
  • Basically I feel that we should try and regain control of the situation rather than have the customer shout abuses and rave and rant about a situation that might take only a minute's work, if discussed on the right frequency. Wait for sometime, let the customer take a breath, cut in, take control (but slowly and delicately, dont bully him) and drive him on your route.
442443444
Public Relations

Industrial Relations problems in the Indian public sector?

answer anupu da venai

205206207
Internet Marketing
Sales and Customer Service
Public Relations

How do you get on to jedi Salad fresh training site?

my employer gave this website salad fresh online induction training page

202203204
Business & Finance
Business Plans
Public Relations
Business Networking

Public sector advantages and disadvantages?

Advantages

1. Free entry and exit at ones will which means it is ok to try.

2. Capital requirement depends on the need of ones self and not pre-set.

3. Allow for competition thus provide are room for the necessity of excellence to maintain market position

4. It adopts easily to changes due to less bureaucracy.

Disadvantages.

1. Too compertative

2. Aims at the maximization of profit rather than customer satisfaction.

161162163
Clothing
Management and Supervision
Public Relations

What are the expectations of an internal customer?

You have to contact the internal manager e.g Jordan Messham. He owns the JJ.ltd company in Norwich. He likes hairy toes and wet lips.

181182183
Public Relations

What are the negative roles of public relations?

the negetive effects of being related in public as you said is that there are more annoying families at resurants who won't shut up or control their kids.

155156157
Public Relations

What is Top-Down media?

Top-Down media refers to media hierarchies where a small number of producers disseminate content to the masses (i.e. film and television production companies) compared to more circular forms of media where everyone can participate (i.e. YouTube).

155156157
Breakups
Public Relations

What is human relations?

Human Relation: The skill or ability to work effectively through and with other people. In all aspect of life, you will deal with other people. No matter what you do for a living or how well you do it, your relationship with others is the key to your success or failure (Lamberton & Minor 2010) The definition of human relation is an instruction in human resource management that deals with interpersonal behaviors. Human relations is the study of behavior that is used to make interpersonal relationships better.

106107108
Sales and Customer Service
Small Business and Entrepreneurship
Market Research
Public Relations

How do you get dealership for parle-g biscut?

because i have confidence , i can dealer ship for parle-G,

313233
Marketing Advertising and Sales
Public Relations

What are the 10-P's of services marketing?

10 P's of services marketing: Product Price Place Promotion Public Relations Political Power People Process & Packaging

109110111
Job Interviews
Sales and Customer Service
Public Relations

How should you handle irate customers?

When dealing with a �difficult� customer make sure you:

1. Stay calm and polite;

2. Take notes of what the complaint is about;

3. Actively listen to the customer by saying �yes�, �I see�, and �I understand�.

4. When the customer has finished explaining his/herself, go through your notes with him/her to verify if you understood him/her correctly.

5. When both your customer and yourself have been through the notes, explain to him/her what is going to happen next and how your company goes about dealing with complaints. For example, you can tell him that this matter will be taken to the manager and issues are usually resolved in 24 hours.

6. Take responsibility. Follow up on the issue with whom ever you passed it on before the 24-hour deadline expires and make sure it has been resolved. If it hasn�t make a point to call your customer and let him/her know that it is taking a bit longer then expected but that you haven�t forgotten about his/her issue. That will keep the customer happy because he/she realises that his/her issue matters and that someone cares about getting it resolved. This customer will not only come back but will most likely refer other people to your business.

7. Alternately, if your business were lucky enough to have a good helpdesk software, these cases would be easier to follow up with. For example, the first level of response would take the call and type in the complaint. If the issue isn�t resolved within the normal deadline, it is escalated to the next level - a manager. This second level should be able to solve the complaint and get back to the customer is due time.

What specifically is happening, handling is different depending on circumstances. B Clear.

It depends on why the customer is angry, and on your company's policy with regard to angry customers.

Generally: Customers are usually angry because they feel they are being treated indifferently, something has gone wrong, and they feel they are being ignored.

Some people just get angry, because they like getting angry, it is the only way they know how to behave.

And some people get angry, because they sit in an office, taking calls from their own angry customers, and when they become a customer themselves, they like to dish out what they have to sit and take every day.

Listen and take Responsibility: The best way is to listen, to show that you are listening, and then take responsibility for the problem, apologize for causing the problem, even if you didn't personally cause a problem, as far as the customer is concerned, you represent the company, therefore by default you have a measure of the blame for the problem. So it's no good saying "it wasn't me it wasn't my fault".

Hopefully by now, the customer has calmed down a bit. If you have convinced the customer that you are willing to take responsibility for the problem, then it is likely that you can explain you will need to investigate the problem, and as soon as you discover what went wrong, and what you can do to put it right, you will ring the customer back. Now you must ring the customer back as quickly as possible, if you can within ten minutes. If it looks like it is going to take you more than half an hour to sort out, then ring and tell them What is happening, reassure them that you are sorting it out. Do not wait for them to ring you, that is the worst thing you could do.

Rude Customers. There is never any need for someone to be rude. Well we did have one exception, I worked for a gravel firm, and occasionally we delivered gravel to the wrong house, so in this situation, if the house owner came home, and found a load of gravel on their drive that they did not order, and they were abusive on the phone, then we had to take it with a pinch of salt!

But all barring exceptional circumstances, you should never except rude language and abuse from anyone. Warn the customer, say if you continue swearing Sir/Madame, I will hang the phone up. If they then continue with the swearing and abuse, then hang it up. If they ring back and complain that you hung up on them explain again, that you want to talk to them, but you do not talk to abusive people and if they continue the abuse, you will hang up again. If they threaten to come to your place of work, to sort you out or whatever, then you should call the police.

9899100
Job Interviews
Sales and Customer Service
Public Relations

What are the benefits of teamwork?

'team work' this phrase itself answers the question. there is strength in unity. moreover a combined effort from all the members gives better results. finally it gives confidence & boosts morale when every one work as a team.

919293
Definitions
Business Communication
Market Research
Public Relations

What is the definition of international communication?

international communication defined as communication that occurs across international borders has been traditionally concerned with government-to-government information exchanges in which a few powerful states dictated the communication agenda. international communication is communication between cultures and political sciences.

727374
Pool Heating
Sentence and Word Structure
Public Relations

How do you personally service a 20-year-old Raypak heater used for an ingound Jacuzzi?

By using a professional pool tech. He can determine the parameters set forth by the mfr. as to what meter readings should be for each component within the diagram of the heater. Heaters should, according to the mfg., be serviced annually but can go as much as three to five years depending on use. The tech will know instinctively because of his training and experience what needs to be done to a heater to service it safely. He will rely on those readings to determine whether a part is getting ready to fail or not. If you attempt to do the job yourself, do not attempt to bypass any of the components to make the heater run. Not a job for an armature. Get a pool tech. Is your home worth it. A resulting fire from a pool heater could destroy your belongings.

Ken

868788
Personal Finance
School Subjects
Public Relations
Delhi

What are the problems faced by consumers?

producers cheat consumers in various ways in everyday life:

1. selling products at prices higher than mrp esp. during festive season

2. adulteration of foods

3. selling expired medicines and foods

4. hoarding, and selling at higher prices during shortage

757677
Marketing Advertising and Sales
Market Research
Public Relations

What was the product life cycle of the Hula Hoop?

developed and tested on U.S. playgrounds and was found to have the longest play value. After only four months on the market, 25 million Hula Hoops had been sold. In less than a year, sales had almost completely stopped

757677
Public Relations
Mumbai
Hugo Boss

Where is Hugo boss corporate office in Mumbai?

there is no corporate office of HB in india..

818283
Telecommunications
Public Relations
Phone Service Providers
AT & T

What is the ATT universal card corporate headquarters address?

AT&T Universal Card Services

14000 Citicards Way

Jacksonville, Florida 32258

818283
Bachelors Degrees
Marketing Advertising and Sales
Educational Methods and Theories
Public Relations

What does public relations research entail?

http://wiki.answers.com/Q/What_does_public_relations_research_entail"

818283
Business & Finance
Marketing Advertising and Sales
Public Relations
Alphabet History

Why are there so many different definitions of public relations?

sab ka apana apna soch he.

798081
Marketing Advertising and Sales
Definitions
Public Relations
History of Writing

What are the characteristics of attitude?

Nature of Attitude:

# Are learned # Range from strongly positive to strongly negative # Multiple or numerous

# Are internal disposition

373839
News Television
Newspapers and Magazines
Public Relations

What is the difference between press conference and press release?

A press (or media) conference is a question and answer period, set up by an organization, that allows the press to ask questions, usually after a prepared statement has been verbally delivered. A press release is a prepared statement, from an organization, that is distributed to the media, usually for information purposes only.

616263
Homeschooling
Google
Public Relations

What are the advantages and disadvantages of public schooling over homeschooling?

I posted this question, as I am trying to figure out whether to send my kids back to school for 3rd & 4th grade (they've been homeschooled for thelast two years). This is what I've come up with so far: Advantages: 1. Enrichment built into school day - no $100 monthly here and there for each class in PE, art, piano, IEW writing, etc... 2. More opportunities for social interaction and group projects - I am in a crowded suburban area, but there seems to be a shortage of girls my daughter's age. My son is very shy, and because there isn't repeated daily interaction with kids, he just isn't connecting well enough with kids he might see even weekly or several times a month. Of course, there is no guarantee they'll have more friends in school, but that is a distinct possibility. 3. The extras the public schools do, variety show, science fair, afterschool activities, field days, etc... 4. Practice responding to other authority figures, having another adult interested in their growth and development (I realize this is a bit idealistic, but there ARE good, dedicated teachers out there) 5. Regular practice in self-discipline, following rules and shouldering responsibilities in a highly structured environment 6. Breadth of public school instruction - lots of breadth, perhaps not so much depth, but they'd get exposed to lots of subject matter 7. Give my kids a greater appreciation for the benefits and flexibility of homeschooling 8. Less time in the car Disadvantages: 1. Not much 1-1 instruction or tailored instruction 2. Allergic reactions (allergies to milk, egg, nuts, and latex) 3. Potential for bullying, esp. shy son 4. Busy work and possibly excessive homework load 5. Potential for negative socialization (cheating, lying, being mean, etc...) 6. Potential for bad/mean teachers 7. Kids might be unhappy 8. Dealing with constant fundraisers and appreciation days etc...

697071
Internet Marketing
Sales and Customer Service
Public Relations

Where do you go for the hungry jacks jedi?

http://jedi.hungryjacks.com.au/admin/login.php

737475
Economics
Marketing Advertising and Sales
Public Relations

What is the current global pharmaceutical market size?

Pharmaceutical market sizeAs per latest estimates available (as of 2006), the pharma market size is estimated to be upwards of US$ 680 Billion.

In the US, the market size for the pharmaceutical market is close to $200 billion.

Source: http://www.pellresearch.com/Market-Analysis/Pharmaceutical-and-Medicine-Manufacturing.htm

737475

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