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I've had this problem with my '99. Try having someone push down on the hood (to reduce pressure on the latch) while you pull the hood release. You can also try pulling hard and fast on the release, but you risk breaking the plastic release handle. The "pull-hard" method was my solution- the handle took more abuse than I expected. If you get the hood open, grease the latch where it contacts the hood and try to run light oil down the cable. Mine was a combination of sticking latch and binding cable.

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Q: How do you open the hood on a 2000 mountaineer the cable is not broken?
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