What are the functional areas of IT organizations?

Answer 1

The purpose of functional areas is to ensure all important business activities are carried out efficiently. This is essential if the business is to ever achieve its aims or objectives. Administration is a support required by all businesses. Senior Administrators carry out a wide range of tasks. The main task of an administrator is to keep the business running smoothly. Bad administration could ruin a company's image. Administration would include these areas: · Planning is deciding in advance what to do, how to do it, when to do it, and who should do it.· Organizing involves identifying responsibilities to be used, grouping tasks into departments or division. Customer Service is what deal with all the complaints enquiries and concerns. Today customers only expect the best. With bad customer service it will give the competitor the edge in that field no one expects to be treated badly by a company so why should they be. Distribution (Deliveries/Transport) is ensuring that the package is delivered to the customer on time and in the right condition. Some companies such as Amazon just deliver so they rely hugely on the Distribution department. Whereas some companies such as BNQ rely on the stock coming to them into their superstores from the regional warehouses. Distribution is the middle of the process how the goods get to the consumer. Finance a lot of entrepreneurs considers this to be the most important department in any business. This is because all companies must have a regular money income to survive. Finance will handle some of the company's most important decision. Human Resources of a business are its employees. Organisation should look after their staff and make sure that the staff is trained and committed to the aims of the business, the organisation is healthier and therefore more chance of being successful. HR is responsible for recruiting new staff. Sometimes companies have an induction scheme which helps find the best people for the job. ICT function is having at least one person who understands ICT and what to if it goes wrong. This is vital in any kind of company small, medium, big. A problem is a problem. Most large organisation has a computer network and need staff to maintain the network or it could find the company slopping. The website is probably technically run by the ICT specialists. Marketing is all about indentifying the customer's and meeting their customer's needs. They find out what product the public is interested in, what price they are willing to pay inform and promote the products and how the organisation should distribute them for example through the internet, in a shop etc. Sales are a vital function in any business. It is pointless having superb products and services if no one buys them. Meeting the aims and objectives are the responsibility of the sales team. Sales are the keystone to any business. Production refers to the manufacture or assembly of the goods. The standard always has to be high for any customer or it would be a customer service issue which they will have to deal with. Research and Development is all the improvement to the equipment which the staff uses or even could be the product which they sell. They use market research and customer service.