What would you do to solve a customer problem?

Answer 1

You did not say if you need the Company side or the customer side of the issue :

If a customer walks into a business or calls, it is important that the customer service representative takes the time to show that they care and are willing to listen and help.

Writing the complaint down and the actions that will be taken helps avoid any misunderstandings. It also shows the customer that the matter is important to the business.

Empathize, Don't Apologize :

A customer does not want you be "sorry" : they need you to Understand their situation and help find a way to resolve it.

Make sure that you don't make promises that you can't keep.

The key to maintaining customers is to always follow through with your promise.

Showing the customer you care and are willing to resolve the problem efficiently and effectively will go a long way in retaining customer loyalty

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On the customer side of the issue :

When dealing with customer service reps, always keep your cool. Be firm but polite.

Write everything down. Dates, times, names, operator ID numbers, phone extensions, direct phone numbers, etc

If your problem persists, you might consider looking up the main company and calling their headquarters.

Explain that the normal customer service system is unable to deal with the issue, explain your issue as completely as practical.

Some would suggest that if your situation persists that you contact the Better Business Bureau :

I have a subscription to this , they are business orientated and will provide a paying member with a wall of lawyers.

Instead: I would suggest that you decide the impact of the problem on your life:

A: Did the company provide a faulty product knowingly?

B: Are you unable to contact a manufacturer or support technician that knows anything about the kind of issue?

C: were there any Laws in your state or country violated?

this can be sorted out with a quick consult of a competitor business customer service or a lawyer.

Answer 2

It depends what the problem is.