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First check to see if you have the correct key. Yea, Yea, I know, but it happens. Second, spray some WD40 or Liquid Wrench into the lock at the key hole and the lock on the side of the door. Could be dirt build up and that will fix it. Also check the locking clasp on the doorside if the door is unlocked the clasp should be in the open position. If it is in the closed position push it downward with your finger or screwdriver and spray it with Lithium (White) Grease. If not then the bar inside the door has become disconnected and needs to be fixed. Buy a Haynes Repair Manual for this model vehicle and follow the instructions, or take it to a trusted mechanic and let him fix it or replace the locking mechanism. Good luck.

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Q: 1999 volkswagen Jetta you put your car key in the door to open the door and the door lock will NOT move?
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