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5 elements of good customer service?

Updated: 9/14/2023
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13y ago

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F.O.C.U.S.

F- friendly

O- offer products

C- curtious, customers first

U- understand question an/or product

S- Say hello/goodbye, nice greeting

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Reliability, Responsiveness, Empathy, Assurance and Professionalism. You need to be dependable, no one will return to flakey customer service. You need to respond directly, appropriatley and quickly to the customer's needs. You need to be understanding and relate to the customer. You need to be reassuring, or trustworthy. No one returns to or buys from someone they cannot trust. And you need to be professional; courteous and friendly, but not informal and overlly friendly. They want welcoming professional, not a buddy.


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There are many reasons of customer service, I'll mention several of them: 1. For better social media Support, 2. For a deeper understanding of buyer personas, 3. Fore Setting Customer Expectations, 4. For unified messaging & communications, 5. For PR/Marketing promotion of customer success & happiness

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