Describe a situation in which you have improved the quality of customer service at your hotel or business?
Please describe a situation in which you have improved the quality of customer service at your hotel/business
How do you answer 'Please describe a situation in which you have improved the quality of customer service at your hotel '?
The main advantage of Business Service Management is that it creates a business model approach that revolves around the Customer and is still focused on Business. Other benefits include improving relationships with clients and customers, improvements in the quality of service, cost reductions and improved efficiency and a reduction in downtime and outages.
Business Process Reengineering (let us call it BPR) is a well structured approach that delves in to the way you do business. It seriously studies, rethinks and looks to restructure the key areas in a business which will ultimately bring improved results to the key leaders in your organisation, your shareholders and ultimately the customer. BPR is a way in which you can transform the way in your company work. It is a way to…
Sales in a business can be improved through series of measurement or effective utilisation and implementation of Brand Positioning, Advertisement, Sales promotions and creating customer loyalty. Consumer insight or TOMA plays a vital role in Sales of any product or services. Proper Marketing research & CRM can increase the sales.
Information systems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use information systems to achieve six major objectives: operation excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival.