How can I remove a virus if the computer won't open Windows?

Answer 1

This is a complicated question, which could have manyvariables for answers. One way is to use another computer to download some tools to help clean your PC. Make sure you download the latest update files for the tools, too.

Burn those tools to a CD, then take the CD to your infected computer. Disconnect ANY connections to the internet, reboot into Safe Mode and then use the CD to start cleaning your PC.

Some of the tools that will help are:

* Spybot Search & Destroy - Update, Immunize and then Check for Problems * Spyware Blaster - Update and Enable All Protection * HiJack This - DO NOT USE unless you know what you're doing. DON'T GUESS! * Cache Cleaner - Run this between every reboot while cleaning * AVG Anti-Spyware - Update and run Full System Scan * AVG Anti-Rootkit - Update and run Scan * AVG Anti-virus FREE - Update "" BE CAREFUL OF FAKE SPYWARE KILLERS ""

There are A LOT of programs out there that report to kill malware, but are hijackers that are really malware themselves.

If the programs (listed above) clear everything up, attach to the Internet, update ALL of them again and RERUNyour scans. It's important to run the scans multiple times to make sure everything is gone. One piece of malware left on your machine could open the door to several more, leading you back to the same situation you're in now.

If the programs don't clear everything up... you might also consider contacting some of the support forums (via anotherPC) for assistance.

NOTE: If you're downloading music or movies from the Net using Limewire (or something like it), the root of the malware problem will remain. P2P networks are NOT SAFE.

Answer 2

Download UltimateBootCD4Windows, burn it to a CD, boot with that CD. The latest versions have anti-virus and anti-malware tools. It will probably clean it enough so you can boot, then you can run an anti-virus program on the computer.