How do you answer 'Describe your customer service experience' on a job application?

Answer 1

Think of what you value most AS a customer. How do you like to be treated when you go into a store and why. Think of these things and make a list. You've BEEN a customer so you know how it feels to BE a customer. That's what a customer means to you.

Answer 2

A customer is a potential friend, good person. You never know what problems or pain they are going thru in their personal life.

You don't know what wonderful or great experiences they have had in their life, they could be the most interesting person in the world, if given the chance to talk about their life.

I try to make every customer a lifelong friend.

Most people are just hungry for customer service that is genuine, and to deal with someone who really cares and really listens.

Answer 3

As a representative of your company I believe it's my job to fulfill the customer's request to the best of my ability. I would handle matters with confidence to assure the customer is satisfied and will return to our company.

Answer 4

Some Useful and Serious Answers

Answer 1

Providing customer service I have to remain courteous with customers including the difficult ones. I believe excellent customer service should involve a positive rapport with customers and ensuring you to provide them with what they need or suggest the best alternative.

Answer 2

Of course, this will be different for different people based on their own unique histories. In addition to the general answer, in Answer 1, you should also have simple stories to tell. Reflect back on whatever you have previously done in customer service and try to pick out three specific experiences where you:

(1) were able to deal with a difficult or obstinate client and able to get him the result he wanted

(2) were able to assist a co-worker who was dealing with a difficult client or was unable or confused as to how to perform the basic tasks of the job to demonstrate teamwork

(3) demonstrated your commitment to superior quality and diligence

For example, if I had worked in telemarketing, the types of stories that I would hilight would be:

(1) I was on a call with so-and-so and he was not exactly sure which of our products he wanted. He was angry and confused, especially since he argued that nobody adequately explained the differences between our products to him. So, I explained that I understood and took the time to explain the different products to him so that he felt secure when he finally bought the deluxe option of our product.

(2) I noticed that my co-worker so-and-so was on a call with someone when his computer just shut down. He was became agitated, especially since his client was getting angrier. I asked so-and-so if he would prefer to sit at my kiosk to complete the order so that we could help that client.

(3) One time, I was reviewing the order of one of my clients and I noticed that he ordered two of the same product. When I asked the General Manager what happened, it turned out that someone had accidentally entered additional information onto my client's order instead of making a new order. This saved the company around $100 in shipping costs and delays.