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How do you answer 'How would you handle an irate customer' in an interview?
Wiki User
∙ 12y ago
1. After knowing the degree of damage, that has been done to the customer,you should talk to the customer exactly from the middle of the dispute.
2.First make the assurance that your mission is to give solution not mere explanations and apologies.
3.Always remember the rule: A customer can be compensated in terms of Money only.If you want to save the money, rest of the day will be taken away by the hangovers of the phone battle.An irate customer can spoil at least one business in his lifetime to you.You should make your boss to understand this.
4.Never over please the customer.
5. During the entire session of talking you should be a listener.
6.You may express your false astonishment "how bold you are" "Ah, I have never seen this point" " No Boss, You are threatening really" etc
7.Then you become a judge slowly and give your pre determined verdict.Assume total innocence about the errors your team has done and the loss customer suffered.
8.You have to work out alternate compensation during conversation, if the customer is not agreeing for the one you propose.
9.Remember, one Irate customer fought with a nationalised bank legally and got a DD for 25 paise during adjustments of his balance just because he wanted to teach the bank staff about the etiquette they were supposed to have.
10.Don't be in a hurry to finish the talk.The customer should put down the phone with a pleasant note.
Wiki User
∙ 12y ago
Wiki User
∙ 13y agoCall for a manager.
Calmly listen to them and find out what the complaint is,explain the stores policy to them,and if store policy allows it then solve their problem...If not explain to the customer the resons why....
If the customer is yelling and causing a scene then ask them to please calm down and talk to you instead of yelling at you..If the customer is using abusive/profane statements politely warn them that such language is not acceptable......
If all else fails and the customer remains irate and using abusive or profane language then ask them to leave,if they refuse then call the police and have them removed from the establishment,and have the police issue a tresspass warning to the customer, stating that if they return to the establishment again in the future they will be arrested....
Wiki User
∙ 14y agoGive an example of what you would do. If you have experience recount a problem you had once with a customer/client and tell what you did to solve it. If you don't think of an actual problem you could run into and use that. Think of this Before the interview so you are ready. It is hard to think of something like that when you are nervous and in a interview. Practice with another person or just with yourself and you'll be ready.
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How do you handle an irate customer who starts yelling and will not quit?
Personally, I would call security, or the police. You should not be subjected to such abuse.
What do you study for the customer service exam for con Edison?
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
Give an example of the steps you would follow to take care of an angry customer?
Give an example on the steps you would take to take care of an angry customer
How do you you handle an irate customer?
Offer any and all support that you are able to give to the customer. If the customer continues to be irate ask them if they would like to speak to management. If they refuse and the solution to the problem is out of your hands politely state that management would be more able to help them fix the problem. Do not under any circumstances let the customer push you to make any unprofessional remarks that may endanger your employment.
What interview questions would be asked for a border patrol agent?
Interview questions would be, 'How do you handle extremely stressful and dangerous conditions?' Another one would be, 'How do you handle boredom in your job?'
How do you handle a born again customer?
The same as you would any other customer, with courtesy and respect.
What is an irate customer?
Some one who is over reacting to the situation at hand. A person who doesn't want a solution / answer but, and would rather just rant and rage.
How would you handle a situation with a rude customer?
still be patient
How would you handle a customer complaint to avoid suit?
I would do every thing in my power an or with some help to give the customer what they want and make them happy.
How you would handle customers?
The best way to handle customers is with patience and understanding. It is best to put yourself in the shoes of a customer and visualize how you would want to be treated,
Interview question about Plymouth plantation?
They may ask you why you would like to work at the plantation. They will probably ask you what customer service experience you have had or give some scenarios of what you would do with a problem customer.
How do you answer how do you handle guest complain in a job interview?
You probably know how to deal with unhappy customers already. You acknowledge the problem, apologize for it's occurring, listen to the customer's issues and opinions, and ask him how he would like you to resolve the problem. Do everything you can to retain a customer. That's pretty much by the book. Any customer service class will teach you that stuff. If you can recite it to an interviewer, you will have satisfactorily answered his question.
