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How do you answer Describe a situation where you had an upset customer or guest and the steps you took to assist them?
Wiki User
∙ 14y ago
These types of questions are commonly asked if you have to work in the customer service field.
think back to a specific time when this happened to you, then tell the interviewer the specific situation.
example:
There are a number of times when I had to calm a customer. One specific example was when........ and the customer was upset because.......so after I reviewed the situation, I was able to......and provided an answer within the 24 hours as promised.....
Wiki User
∙ 14y ago
Wiki User
∙ 14y agothis is a great question. what the listener is looking for is for you to tell them a specific example where you had to deal with this and how you successful handled the issue. Use the STAR method in answering by providing a specific S= Situation, describe the T= Task or Problem, they tell me your specific A= Action and finall the R= Result or outcome. What did you learn and how would you handle it the next time. See a site called Careego for some great ideas.
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Describe a situation where you had an upset customer or guest and the steps you took to assist them?
The first step to satisfying an upset customer is to assess the situation and determine what has caused the upset. Once that is done, steps should be taken to make the customer experience a good one, whether it be letting them have a replacement item free of charge, or a discount or coupon on future purchases. The thing to keep in mind is the customer is always right and word of mouth will make or break a business.
Describe a situation where you have taken steps to improve skills and learn new things?
I enrolled in an online coding course to improve my programming skills. I spent a few hours each week practicing coding exercises and building small projects. By consistently setting aside time to learn and practice, I was able to enhance my coding abilities and gain confidence in tackling more complex programming challenges.
What is a customer called?
a guest
What is important to you as a guest?
customer service
What is a hotel customer called?
a guest
Work of receptionist?
to welcome,assist or entertain the guest.
What is a hotel guest called?
A hotel guest is called a guest. Maybe you'd like client, customer, or patron instead.
What is it called when you describe an educated guest?
A description.
What is the situation called when a person is receives guest?
Hosting.
How can you assist the guest for the repair of buttons on her or his clothes?
the best way is to sow it back on
What do you call a person a liaison works with?
A Client, Customer,Guest or Patron?
What does creating exceptional Guest Experience Mean?
Exceed the customer's expectations!
