How do you complain about the harvester restaurant?

Answer 1

When you have a complaint at a restaurant, always speak to the manager at that visit. Remain civil in manner; explain the problem objectively; tell the manager what you expect them to do. If the manager won't help you, do not make a scene. Be sure that you have a receipt for the meal or meals.

The reason to remain civil and follow the steps recommended is that you will remember what was said by whom more clearly when you leave because, at your first opportunity after 'an incident' you need to write the facts down. When you act on emotion is this kind of situation, you are likely to say things that will not help your claim.

With those facts in hand, find the website for the restaurant's headquarters on the internet. Use their 'Contact Us' option to write your complaint to them. Again, use civil language and stick to facts. Emotional indignation and threats can defeat your efforts. In a letter or email:

1. State why you are writing, include location, date, time and cost.
2. State the facts of the incident simply and objectively. This is why your conduct with the manager and making a written record is important. Avoid emotional language but you can state how you felt about the incident at the time.
3. Tell the company what you expect from them. Include your contact information just before the end of the letter, where it will handy for them to follow up with you. ALWAYS thank the recipient for their time and effort, even for a complaint letter.

You will always get better results with complaints if you handle them in a 'professional' way. Far too many people, not only react emotionally to an unpleasant situation (it's only natural), but they make the mistake of trying to resolve it emotionally (that doesn't work too well). Even if you fail to get satisfaction with this situation and this restaurant, at least you have the information to deal with the next one you encounter.