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What is the most commonly described listening problem in customer service?
Not actually recognizing the customer's true wants and needs during the call. Such activity leads customer service reps. to transfer customers to the wrong areas.
What situations and practices might provide easy traps for inferior customer service?
Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don't care" attitude might be prone to provide inferior customer service.
If the Customer Service rep answering your call is in a foreign county is it illegal for you request to speak with a customer service rep in the US?
Ask for a customer service rep. who speaks English well. That's what I do and I get someone who I understand and who understands me.I'm sure it couldn't be illegal to ask, but for some companies, there may not be any reps in the US.
What is the best ratio of customer service to sales people?
It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.
What is a battlecard?
Battlecard is a summary sheet that provides the core information your sales reps. need, in order to win a sales engagement. That includes Value Proposition, Target Audience, Customer pain points, Competitive analysis, Pricing, .. -Pejman
How much do bilingual customer service reps make at a health care centers?
Theres no definite answer to that one...depends on company and geographical environment.
What is the most commonly described listening problem in customer service?
Not actually recognizing the customer's true wants and needs during the call. Such activity leads customer service reps. to transfer customers to the wrong areas.
Who offers the best customer service in Burglar Alarm Systems And Monitoring?
"Best" is a matter of opinion. In my experience, Brinks has offered the best customer service. Their reps were very prompt and courteous.
Can you trace from a fedex door tag?
You can in fact use your door tag to trace or track your package. You can do this a few ways. You can go online to fedex.com and from the main screen. Just type DT123456789 (numbers being whatever your tag reads). Or you can also call 1-800-go-fedex, and anyone of the customer service reps can help you with your package with the door tag number.
What situations and practices might provide easy traps for inferior customer service?
Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don't care" attitude might be prone to provide inferior customer service.
Why do sale people restate the customer objections?
Sales people and customer service reps use this tactic to show the customer that they understand their concerns. It is a method of calming down the upset customer, and defuse a potential problem.
Are there really online jobs?
Yes, there are really online jobs, such as customer service reps, virtual administrative assistants, etc.
What are some common complaints about O2's customer service?
The main common complaint with O2 customer service is the impersonal nature in which it is set up. People don't like getting automated messages that do little to solve the problem, and customer service reps who might as well be automated messages.
If the Customer Service rep answering your call is in a foreign county is it illegal for you request to speak with a customer service rep in the US?
Ask for a customer service rep. who speaks English well. That's what I do and I get someone who I understand and who understands me.I'm sure it couldn't be illegal to ask, but for some companies, there may not be any reps in the US.
How do you reach an at and t plan administrator in San Antonio?
You would have to call customer service and ask to speak to an AT&T plan administrator in San Antonio, Texas. Most of the time, the customer service reps can direct your call to your local city or state.
How do you reach an at and t plan administrator in san antonio Texas?
You would have to call customer service and ask to speak to an AT&T plan administrator in San Antonio, Texas. Most of the time, the customer service reps can direct your call to your local city or state.
What is the best ratio of customer service to sales people?
It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.
