If an ATT agent promises services is ATT responsible to honor the offer made to the custmer to bundle their ATT account?

Answer 1

If AT&T agents promises services that will allow a customer to combine his or her telephone bill, cellphones, television, and internet after credit check has been ran and I begin selecting two cellphones in the color of black and red will AT&T honor the agreement? On November 25, 2008 at approx. 3:00 p.m. I contacted an AT&T Agent to determine if I could save money my combining my home telephone bill, cell phone bill, television, and internet service. The AT&T Agent offered me a bundle that would include all of the services mentioned above as well as 700 shared minutes, two new cellphones in the colors black and red. I would also receive $100.00 dollars in cash back, unlimited nights and weekends beginning at 7:00 p.m., mobile to mobile service free, 200 instant messaging, my bill would be billed $171.00 a month. This price included all taxes. On November 28, 2008 at 10:00 a.m. I contacted AT&T to determine the progress made on the shipment of my new cellphones. I was told that the cellphones would not be included in the bundle even though I was promised by the AT&T agent that the order would be shipped. The reason that AT&T refused to ship the cellphones is because of a supposed past due bill which totaled $800.00 in 2004. The number given to me at that time was 404-625-0298. I do not owe a past due amount to AT&T Wireless in the amount of $800.00 dollars. My current AT&t Wireless balance is $62.00 dollars which I made arrangement to pay on December 5, 2008. I have been a faithful and loyal customer of both AT&T landline and AT&T Wireless for a number of years. Whenever I make arrangements to pay a bill I always honor that commitment. I feel that I have been lied to simply to get me into a contract with Dish Network for television service. I spent a total of four hours on the telephone today being bounced from one customer service departmnt to another. While being told that their is nothing the agent could do. The AT&T landline wants to blame AT&T Wireless for the problem and vice visa. The At&T Agents that I spoke with are as followed: 1. Vannessa Edwards 2. Jennifer Belyea 3. Mr. Sanders 4. Mr. Mitchell No help was offered. When I asked to speak with Supervisors or Managers I was told by AT&T Agents that they were all on vacation. How can that be I wondered? All I want is an apology and what was promised to me by the agent. If not I would like to be release from the Dish network contract that I was misled to accept on the promise of bundling all my bills. I was with Direct TV and I was not under contract. Now I am tied into a contract and At&T refuses to honor their end of the agreement.