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In career essentials what types of listening will help the employee and customer establish common understanding?
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1 What is active listening?
Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?
allow the customer to speak without interruption
What is the difference between customer service and sales?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?
Answer: What types of problem please explain. because with out we know issue we can't give suggetion. Allow the customer to speak without interruption. Refer to the customer by name whenever possible.
What types of listening will help the employee and the customer establish common understandings?
active and reflective listening
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Is Listening to and understanding how the customer feels about the situation effective?
Yes
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Is this effective or ineffective Listening to and understanding how the customer feels about the situation?
EFFECTIVE
Listening to and understanding how the customer feels about the situation ineffective or effective?
Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.
Listening to and understanding how the customer feels about the situation effective or ineffective?
Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.
Is listening to and understanding how the customer feels about the situation effective or ineffective?
Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.
What is a good customer care skills?
listening
1 What is active listening?
Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.
What are the ways of listening to customers?
dont interrupt the customer when customer is done reapeat what they said
Part of setting Is to establish a timeline with your customer?
Expectations
