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In career essentials why would employer encourage an employee to complete a customer service training?
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Why would an employer encourage an employee to complete a customer service class?
An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.
Why would an employer encourage an employee to complete a customer service training classes?
To increase the rate of customers returning to do more business
Should a store employee talk negatively about a customer?
no it goes anti the concept of relationship marketing. the employee must practice good customer so as the retain the customers time and again. notable the cost of gaining new customer is greater then the cost of maintaining the already existing customers. therefore the employee must work In a meaner that will increase the number of returning customers. notable the attitudes of employee must adhere to the principle that the customer is always right ( newcare)
Can the employee refuse service to a customer if the customer tells the employee to shut up?
It would be an establishment decision. If the owner has the sign posted, " we have the right to refuse service to anyone", in plain sight, then yes, you can!
What are the most important elements of customer service?
Being a nick employee
Why would an employer encourage an employee to complete a customer service class?
An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.
Why would an employer encourage an employee to complete a customer service training classes?
To increase the rate of customers returning to do more business
Why would an employee encouraging employee to complete a customer service training class?
To increase the rate of customers returning to do more business
Can an employee ask a customer to leave after the customer tells the employee to shutup?
No the employee cannot.
Why would an employer encouraged and employee to complete a customer service training class?
To increase the rate of customers returning to do more business
What can the employee do to the customer after the customer tells the employee to shut up?
50/50 of refusal of service. Other than that, nothing.
Is employee motivation and good customer service linked in any way?
A motivated employee will always render better customer service.
Can a manager force an employee to sell?
Yes. If the employee is a sales person then the managers duty is to encourage them to sell.
Can the customer be rude to the employee?
Yes, but it is not right.
When a customer says the last employee she talked to provided poor service and tells you the employee's name How do you respond?
Tell the customer you can handle her business from now on
What does VOC mean to Home Depot employees?
VOC is "Voice Of the Customer" survey. On every receipt printed at the bottom there is an ID and PASSWORD for the customer to enter on the site and complete the customer satisfaction survey. The answers reflect the service of the employees and if they are good responses then the employee is usually praised or rewarded.
What role do you believe employee plays in earning customer loyalty?
trust of customer's and knowing what you are telling them
