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I did some research regarding your question and the type of shut off valve you presumably have installed is called a ball o stop. these types of shut off valves are turned off by turning the handle a quarter turn

see manufacturer website below and email them directly with further assistance

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Q: Toilet water supply line water stop mgf Brass Craft had a plastic cap where a handle to turn water off with is normally seen I do no understand how to turn the water off?
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