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Q: What are the different types of customer of an organisation?
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What are the Customer care policy of your organisation?

Different companies will have different policies. Thee is no one answer to this.


What are the marketing implications for different customer and product types in industrial marketing?

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What are the different Types of control systems in an organisation?

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How are customer expectations formed?

- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation


What is difference between functional organisation and product organisation?

a functional organisation is departmentalized on basis of different functions that are carried in running the organisation e.g. Sales, Marketing, Finance, Customer Assistance, A product organisation is departmentalized on basis of different product it produces e.g. an organisation like unilever can have a toothpaste department, Washing Powder Department etc. Same goes with the Brand departmentalization like Vaseline and Ponds. Some functional departmentalization is usually retained in Product/Brand Departmentalization such as central manufacturing department, Customer Assistance department etc.


Why is organisation procedures important to give good customer service?

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What is process in marketing mix?

Process is an element of the service that foresees the customer experiencing an organisation's offering. It's best viewed as something that your customer participates in at different points in time.


Types of organisation?

following are the types of organisation 1-line organisation 2-line and staff organisation 3-functional organisation 4-divisional organisation 5-project organisation 6-matrix organisation 7-virtual organisation 8-free-form organisation 9-geographical organisation 10-committee organisation


What are the roles or different types of organisation?

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What factors affect how a customer's specific or special needs are accommodated?

The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks


How poor customer service can have an impact on the reputation of an organisation?

Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers