0
Good communication and listening skills are important. CSO ( Customer Service Officer) should have the patience to listen to and comprehend the need, be unfailingly polite, good natured, reasonably intelligent to choose between options and remedy problems effectively to the satisfaction of the customer. Persuasion skills are needed in an 'outbound' contact centre where you either collect money from defaulting customers or try to promote sales and encourage customers to use your client's products. They may be required to work at odd hours especially in International Call centres where the customers may be calling from places where the timing may be several hours behind IST. Madhu http://www.vcarecallcenter.com India's one and only end to end Cisco based IP network.
Wiki User
∙ 15y ago
Add your answer:
Earn +20 pts
Why are the call centers started?
Call centers are stared in a lot of developing companies due to small pay there. Most of the big companies in the world have moved their customer service to such call centers. So regardless of what part of the world you are in, when you call to get help with your computer or tv, your calls are answered from such call centers.
Which companies offer services for call centers?
There are quite a few companies that offer services for call centers. One place is Verizon Wireless as they hire call centers to have work done for them.
Where are most of the telemarketing call centers located?
Most telemarketing call centers are located outside the U.S because of outsourcing being cheaper for business. One Country widely known for call centers is India.
What's in India?
Call Centers !!
How many call centers are there?
105
Do call centers need licenses to do outbound calls?
Call centers do not need licenses to do outbound calls. They do need to follow laws for do not call logs and not call people who have requested not to be solicited.
How many people are employed in Indian call centers?
It is estimated that over 2.5 million people are employed in Indian call centers.
What are the benefits of outsourcing customer service to call centers?
There are many benefits of outsourcing customer service to call centers. Examples of the benefits of outsourcing customer service to call centers includes saving money and benefiting bilingual consumers.
Do call centers pay reasonable wages?
Wages available at call centers is dependent on the specific call center as well as the employees specific job. A call center manager or supervisor will make more than a representative. Some call centers pay their managers and supervisors over 40,000.
who has the best customer service call center ?
There are several major companies with great call centers. Banks and Cable companies have great customer service call centers.
Why are advanced call centers needed?
Advanced call centers are needed to handle high volumes of calls. These centers usually handle customer service and technical support needs of large companies.
Do you prefer virtual call centers or talking to an actual person?
With call cetres at least you get to speak to someone that will try and help you,virtual call centers can be a virtual automated nightmare.
