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The Quality of the product is more important. If the quality of your product is in line with the standards of the region that your product is sold in then there would be no need to waste money on customers that complain because they think they can. I earn an income from companies who waste money on stroking customer egos.

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13y ago
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9y ago

this is like comparing apples and Oranges, wonderful service is n ot very good if the food is lousy, if the food is wonderful and the service is terrible, customers will not return either way.

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Q: Which is more important courteous prompt service or quality product?
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