Who do you complain to when solicitors from SMP Innovations Inc say they are signing you up for a fifty dollar bundle with ATT and you find that they really signed you up for an eighty four dollar one?

Answer 1

Well this is interesting. Because my family was visited by three solicitors who said they work with AT&T. They said we were being charged for a local service twice (later we found this was not true) and that the bundle we had was $82 after tax & fees (later we found our whole bill was $65 after tax & fees). These guys were charming and wore ties and clipboards in tow with black and white copies of allot of AT&T forms. They told us that as customer service reps they apologies for that and want to give us a discounted bundle of $60 and $69 after tax (sign here and here and something about a friend they new in college). When we ask for business card, they had none, just faded name tags that said their name and an AT&T logo. When they connected us on 3way from their cell phones to a change account package verification service who ask if SMP explained their sales package we said "who is SMP" the reps showed us a letter saying they are 2nd party customer service reps - we asked to make photo copies on our scanner (they looked surprised) and said they only carry one and can not give it out. I called AT& T later and found that if I had not called with in 3 days to cancel their request My family would have had to fork up $84 before tax for the service they facilitated selling to us with their bogus service pitches, and told us to write to consumer.apeals@bellsouth.com as the fast way to get a response with in 24 to 72 hours and proceeded to put us on a no solicitation list. I told the SMP guys that this keeping of real name would make people not trust them in a world were it is hard to believe any one about even the simplest thing and they even joked, agreed with us and said that this occasion with them was not the case only a name slip. If its too good to be true -check up on it quick-because it probably is not true.