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Who is responsible for defining the quality of a product or service in six sigma?
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Dimensions of product and service quality?
The definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, "quality" is a difficult concept to define with any precision.The most fundamental definition of a quality product is one that meets the expectations of the customer. However, even this definition is too high level to be considered adequate.In order to develop a more complete definition of quality, we must consider some of the key dimensions of a quality product or service.Dimension 1: PerformanceDoes the product or service do what it is supposed to do, within its defined tolerances?Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications.The performance of a product often influences profitability or reputation of the end-user. As such, many contracts or specifications include damages related to inadequate performance.Dimension 2: FeaturesDoes the product or services possess all of the features specified, or required for its intended purpose?While this dimension may seem obvious, performance specifications rarely define the features required in a product. Thus, it's important that suppliers designing product or services from performance specifications are familiar with its intended uses, and maintain close relationships with the end-users.Dimension 3: ReliabilityWill the product consistently perform within specifications?Reliability may be closely related to performance. For instance, a product specification may define parameters for up-time, or acceptable failure rates.Reliability is a major contributor to brand or company image, and is considered a fundamental dimension of quality by most end-users.Dimension 4: ConformanceDoes the product or service conform to the specification?If it's developed based on a performance specification, does it perform as specified? If it's developed based on a design specification, does it possess all of the features defined?Dimension 5: DurabilityHow long will the product perform or last, and under what conditions?Durability is closely related to warranty. Requirements for product durability are often included within procurement contracts and specifications.For instance, fighter aircraft procured to operate from aircraft carriers include design criteria intended to improve their durability in the demanding naval environment.Dimension 6: ServiceabilityIs the product relatively easy to maintain and repair?As end users become more focused on Total Cost of Ownership than simple procurement costs, serviceability (as well as reliability) is becoming an increasingly important dimension of quality and criteria for product selection.Dimension 7: AestheticsThe way a product looks is important to end-users. The aesthetic properties of a product contribute to a company's or brand's identity. Faults or defects in a product that diminish its aesthetic properties, even those that do not reduce or alter other dimensions of quality, are often cause for rejection.Dimension 8: PerceptionPerception is reality. The product or service may possess adequate or even superior dimensions of quality, but still fall victim to negative customer or public perceptions.As an example, a high quality product may get the reputation for being low quality based on poor service by installation or field technicians. If the product is not installed or maintained properly, and fails as a result, the failure is often associated with the product's quality rather than the quality of the service it receives.
Is quality control and inspection are synonymous?
No, they are not synonymous. An inspection is part of quality control and serve the purpose of finding a defect in a product or service or in the process of making it or providing it (some could used it to verify it is a good product or process and make it a positive evaluation). Quality control is much bigger; it includes the inspections and reporting. It might include some type of enforcing/follow up of corrections (some could could also use it to encourage continuance of the good parts of the process).
Functions and method of manufacturing department?
Aims and functions of production departmentProduction is the functional area responsible for turning inputs into finished outputs through a series of production processes. The Production Manager is responsible for making sure that raw materials are provided and made into finished goods effectively. He or she must make sure that work is carried out smoothly, and must supervise procedures for making work more efficient and more enjoyable.Five production sub-fuctionsIn a manufacturing company the production function may be split into five sub-functions:1. The production and planning department will set standards and targets for each section of the production process. The quantity and quality of products coming off a production line will be closely monitored. In businesses focusing on lean production, quality will be monitored by all employees at every stage of production, rather than at the end as is the case for businesses using a quality control approach.2. The purchasing department will be responsible for providing the materials, components and equipment required to keep the production process running smoothly. A vital aspect of this role is ensuring stocks arrive on time and to the right quality.3. The stores department will be responsible for stocking all the necessary tools, spares, raw materials and equipment required to service the manufacturing process. Where sourcing is unreliable, buffer stocks will need to be kept and the use of computerised stock control systems helps keep stcoks at a minimal but necessary level for production to continue unhindered.4. The design and technical support department will be responsible for researching new products or modifications to existing ones, estimating costs for producing in different quantities and by using different methods. It will also be responsible for the design and testing of new product processes and product types, together with the development of prototypes through to the final product. The technical support department may also be responsible for work study and suggestions as to how working practices can be improved.5. The works department will be concerned with the manufacture of products. This will include the maintenance of the production line and other necessary repairs. The works department may also have responsibility for quality control and inspection.A key aspect of modern production is ensuring quality. The term quality means fitness for purpose i.e. a product, process or service should do exactly what is expected of it.
What is reliability in service quality dimensions?
RELIABILITY-Ability to perform the promised service dependably and accurately.i.e. Is my flight on time?
What is the Meaning of quality management system?
Quality management systems (QMS) are the procedures, rules, processes, and resources needed to measure how efficiently good and service are being produced and provided to customers.
Who is responsible for defining the quality of product or service?
The quality manager or quality management team.
Who is responsible for defining the quality of a product or service?
The quality manager or quality management team.
Difference between product quality and service quality?
Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service.
What is the differences between product quality and service quality?
one is quality of the service and the other is quality of the product. Product quality usually includes features, performance, defects etc. Service quality includes delivery time, knowledge of delivery personnel etc.
Who has the primary responsibility for assuring product or service quality?
Who has the primary responsibility for assuring product or service quality
Is the Business employees are not directly related to the quality of a business product or service?
Business employees are not directly related to the quality of a business product or service
Is easier to control the quality of a service than the quality of a product?
yes
Is it easier to control the quality of a service than the quality of a product?
yes
Define Service quality?
service quality is the customer expectation from the product or services and actual performance of the the services
Why is it more difficult for consumer to evaluate the quality of service that the quality of product?
it is intelligible..............
What is the definition of service quality?
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
Who has primary responsibility for assuring product or service quality?
person who is oprating
