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Q: Why is it more difficult for consumer to evaluate the quality of service that the quality of product?
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How do you check the quality of a product?

The quality of any product is built into it at the designing phase. The specifications of a product are prepared and these specifications are the quality features of a product. A manufacture checks the quality of its product against the approved in-house specifications. A consumer has his/her own criteria of quality which will depend on the objective of purchasing a specific product. A product which meets the consumer requirements is a quality product.


How do you check the quality of product?

The quality of any product is built into it at the designing phase. The specifications of a product are prepared and these specifications are the quality features of a product. A manufacture checks the quality of its product against the approved in-house specifications. A consumer has his/her own criteria of quality which will depend on the objective of purchasing a specific product. A product which meets the consumer requirements is a quality product.


What is product quality?

Product quality is a trait where the product meets or exceeds the expectations of the end consumer. Quality also has the element of consistency involved. Products that are high quality consistently meet expectations.


What considerations should govern your decision making as a consumer?

The price and quality of a given product are some of the considerations that should govern your decision making as a consumer.


What are spurious goods?

There is increasing supply of duplicate products. It is very difficult for an ordinary consumer to distinguish between a genuine product and its imitation. It is necessary to protect consumers from such exploitation by ensuring compliance with prescribed norms of quality and safety.


How consumer handles the risk?

Consumers handle risk by: - Seeking information e.g. word of mouth or advertisements - Brand loyalty e.g. stay loyal to a chosen brand - Brand image e.g. evaluate brand based on its image (reputation) - Store image e.g. evaluate the layout and look of the store - Most expensive e.g. purchase most expensive product as price is assumed to be an indicator of product quality - Seek assurance e.g. promise or guarantee that the product is of a sufficient standard ---By Rakib


Product concepts holds consumer will favor those products that offers most quality performance and features?

yes


What is an advantage of quality control?

An advantage of quality control is that each product or service is consistent and the customer or consumer can count on it as a company. In a company, a lot of money is spent ensuring quality control.


Difference between heterogenous and homogenous goods?

homogenous goods are similar in features, benefits and quality but are diferentiated based on price and availability. they are more difficult to find because the supplier is always trying to differentiate his product from the next similar product to win the consumer. examples could be sand or coal


How does the quality of a Sony GVD200 VHS Digital8 compare to DVD's?

The Sony GVD Digital 8 won't have quality comparable to DVD's, but it may be difficult for the average consumer to notice the difference.


Why is it difficult to define quality?

Quality is not an attribute of the object or product, it is a perception that relates a person observing or using a product to that product. Hence, quality is not absolute, but relative. In the lifecycle of a product, quality might be different along the stages. A new product could be a 'quality' product if it is chock full of bells and whistles, while later in life dependability and reliability are perhaps a better description of what is 'quality'. This makes quality hard to define: Subjective and evolving.


Why customer are more trapped by value than just a product?

People want to save money and sometimes do not think about the quality. For example, get a product of inferior quality and sell it for, let's say, 2 for 20 vs. superior quality product priced at 15 each. Consumer will pick inferior because they think they saved money when in truth, they did not.